Marketing & Engagement Coordinator

Position Summary:

Elevated Community Health seeks a full-time Marketing and Engagement Coordinator to connect our clinical and administrative teams with our external marketing agency. Reporting to the Community Engagement Manager, this role coordinates marketing projects across the organization, develops print and digital content, supports patient communications, and assists with community outreach and engagement. The position partners with leaders across ECH to support their marketing and communication needs, including dedicated support for our School-Based Health Centers to strengthen awareness, outreach, and communication with students, families, schools, and district partners.

The ideal candidate is highly organized, creative, and proactive, and can manage multiple projects while collaborating with a variety of internal and external stakeholders. They should understand the unique character of Colorado's mountain communities and have experience creating communications that effectively reach our High Country residents, students, and families. Through clear, patient-centered, and community-focused communication, this role supports Elevated Community Health's pillars of Access, Stewardship, and Quality.

Essential Functions:

Marketing Coordination & Project Management

• Serve as the primary liaison between clinical and administrative teams, SBHC leadership, and the external marketing agency.
• Manage marketing and design requests through Monday.com, including project intake, prioritization, timelines, revisions, approvals, and final delivery.
• Coordinate with internal stakeholders to clarify project goals, content needs, and approvals.
• Review marketing materials for accuracy, clarity, brand consistency, and appropriateness for intended audiences.
• Coordinate printing, signage, promotional materials, and distribution with internal teams and external vendors.
• Maintain marketing calendars and track active projects and deliverables to ensure deadlines are met.
• Identify opportunities to improve marketing workflows, communication, and project efficiency.

Marketing Campaigns & Communications

• Assist in planning and executing marketing campaigns that support organizational priorities, service line growth, patient engagement, recruitment, and community education.
• Coordinate campaign implementation across print, digital, social media, email, website, and patient communication platforms.
• Dedicate approximately 10–15 hours per week to marketing support for School-Based Health Centers (SBHCs), with additional Time during peak seasons, collaborating with SBHC leadership to develop and implement a proactive marketing strategy throughout the academic year and summer months.
• Monitor campaign performance and use key performance indicators to identify opportunities for improvement.
• Support the development and execution of organization-wide annual marketing plans and content calendars.

Content Development & Brand Management

• Create engaging content for social media, websites, newsletters, email campaigns, brochures, presentations, patient education materials, and other marketing collateral.
• Coordinate photography and video content to support marketing campaigns, events, and organizational initiatives.
• Maintain a library of marketing assets, photography, branded templates, and digital content.
• Ensure consistency of Elevated Community Health's brand identity, messaging, and visual standards across all internal and external communications.

Digital Marketing & Patient Communications

• Coordinate patient messaging campaigns through Artera and other communication platforms.
• Create and coordinate photography and short videos of staff, events, and organizational activities to support marketing efforts.
• Follow ECH's approval and authorization procedures before photographing, recording, or publishing patient or student images, stories, or information.
• Work closely with school and district partners to ensure SBHC services, programs, and updates are consistently incorporated into school and district communications, including newsletters, emails, and family communications.
• Update website content and coordinate website improvements with the external marketing agency.
• Monitor digital analytics to evaluate website, email, and social media engagement and inform future marketing efforts.

Community Outreach & Event Support

• Support the Community Engagement Manager with community outreach initiatives, educational events, sponsorships, health fairs, and organizational events.
• Maintain a calendar of relevant community, school, and district events and identify opportunities for Elevated Community Health participation.
• Coordinate SBHC participation and promotion at relevant school and district events.
• Prepare, transport, set up, and take down marketing materials, displays, and promotional items; coordinate event logistics and post marketing materials at ECH and SBHC locations.
• Attend community, school, and district events as assigned to support outreach, photography, social media coverage, and organizational representation, including occasional evening and weekend events.

Media & Internal Communications

• Assist with drafting press releases, employee communications, newsletters, and organizational announcements.
• Support internal departments with communication needs and requests.
• Support media opportunities by preparing marketing materials and coordinating logistics with the Community Engagement Manager.

Other Duties

• Maintain confidentiality of patient and organizational information in accordance with HIPAA and organizational policies.
• Participate in departmental and organizational meetings, trainings, and professional development opportunities.
• Stay current on healthcare marketing trends, communication best practices, and digital marketing tools.
• Perform other duties as assigned.

Additional Requirements:

• Reside in Summit County, Colorado, and be available for required onsite work on any weekday as directed by the manager. Travel to ECH locations, SBHCs, and community events throughout ECH's service area as assigned, including occasional evening and weekend events.
• Grants are vital to ECH revenues and support all positions, directly or indirectly. This role may include responsibilities closely associated with grant deliverables. Grants and grant responsibilities may change over Time.
• Complete all required training as designated by HR and the position supervisor.
• Adhere to all organizational policies and those outlined in the ECH Employee Handbook.
• Comply with all ECH Vaccine Mandates.
• Willingness to travel and work at other ECH locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements in a timely manner.
• Embrace the ECH Mission and Vision and agree to work within the ECH Guiding Principles and the principles set by the position supervisor.
• Must participate in quality assurance/ improvement activities when applicable.

Qualifications:

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

Must-haves to be successful:

• An associate's degree or equivalent experience in marketing, communications, business, or a related field.
• Ability to manage multiple marketing projects, deadlines, and stakeholders simultaneously in a fast-paced environment.
• Experience creating marketing content.
• Attention to detail.
• Creativity and design skills.
• Organizational and time management skills.
• A self-starter with the ability to meet deadlines and manage multiple tasks independently.
• Demonstrates a professional demeanor when speaking to people in person, via the phone, and in electronic communications.
• Ability to collaborate with cross-functional teams.
• Excellent verbal and written communication skills.

Nice to have:

• Bachelor's degree is preferred.
• Familiarity with Colorado's mountain communities and the unique communication needs of rural and resort-based populations.
• Experience using Canva and Monday.com.
• Excellent MS Office and Adobe Suite knowledge, with an aptitude for learning new software systems.
• Bilingual in Spanish and English

Work Environment:
This hybrid position combines office-based work, remote work, and activities at ECH locations, School-Based Health Centers, and community events. During onboarding, onsite work is expected approximately 2–3 days per week, as arranged by the manager. Once fully onboarded and meeting performance expectations, approximately 20–30% of work time will be office-based, with the remainder spent working remotely or supporting SBHC and community activities. The manager determines the schedule based on operational needs and available workspace. Travel within ECH's service area and occasional evening and weekend work are required. Community events may involve outdoor conditions and varying noise levels.

Physical Demands:
The position involves frequent computer use, written and verbal communication, and handling marketing materials. Duties may require standing, walking, bending, reaching, and setting up or taking down event displays. The employee may occasionally lift or move marketing supplies and event equipment weighing up to 50 pounds, with or without assistance. Essential functions may be performed with or without reasonable accommodation.