Operations & Technical Assistant
Working Hours:
4:00 PM–12:00 AM Lebanon time
Working Days:
Monday–Friday
Days Off:
Saturday and Sunday
Work Location:
Fully remote
Employment Type:
Full-time, 40 hours/week
Salary:
$3,000 USD/month
Company Overview
It is a marketing agency specializing in
medspas and aesthetics practices
. The agency runs Meta advertising campaigns and operates alongside a
US-based call center
to help clients generate and convert leads.
The team manages approximately
130 active accounts
, requiring strong internal systems, processes, automations, reporting, and technical workflows to ensure accounts run smoothly and efficiently.
This is an
internal operations and technical role
. You will not be responsible for owning client relationships, but you may occasionally join client or team calls to help diagnose and resolve technical issues.
The ideal candidate is highly organized, technically capable, detail-oriented, and comfortable working across multiple systems and workflows. They should be able to troubleshoot independently, identify root causes, and maintain reliable systems without constant supervision.
Mission
We're looking for an
Operations & Technical Assistant
to maintain, troubleshoot, and continuously improve the systems, processes, automations, and workflows that keep approximately
130 accounts running smoothly
.
This is not a basic administrative role. We're looking for someone who is comfortable working directly inside
Meta Business Manager, ClickUp, Google Sheets, GoHighLevel, Make.com, Zapier, APIs, and webhooks
, while also using
AI tools
to improve efficiency and solve problems.
The ideal candidate is highly detail-oriented, technically curious, calm under pressure, and able to work through repetitive tasks without losing accuracy. They should be comfortable troubleshooting issues during live screen shares and taking ownership of problems from initial diagnosis through resolution.
Strong hands-on experience with Make.com and/or Zapier is mandatory, and practical use of AI tools such as Claude is non-negotiable.
Key Responsibilities
Triage and assign
request desk tickets
to the appropriate owner within
4 business hours
.
Brief creative tasks and source supporting assets such as
B-roll, before-and-after images, brand files, and other creative materials
.
Review and approve
new account launches
, ensuring pixels, Facebook pages, Instagram connections, budgets, targeting, lead forms, and UTMs are correctly configured.
Configure monthly
reporting trackers
and verify that dashboards are populating correctly.
Maintain and update
retention and churn reporting sheets
.
Provide first-line technical support to the
CSM team
, including calendar syncing and Meta Business Manager troubleshooting.
Monitor
Make.com and Zapier automations
for failures and troubleshoot routine automation issues.
Review automation execution history and identify failed modules or broken steps.
Run
daily dashboard health checks
and investigate issues through to their root cause.
Troubleshoot technical issues across multiple platforms and systems.
Maintain and improve internal workflows and operational processes.
Document processes clearly as
written SOPs
.
Identify recurring technical or operational issues and recommend improvements.
Use AI tools to improve efficiency, research solutions, create documentation, and assist with troubleshooting while independently verifying AI-generated output.
Support the team during live screen shares and technical troubleshooting sessions.
Maintain high accuracy across repetitive operational and technical tasks.
Continuously improve the systems and processes supporting account operations.
Qualifications
Proven experience working with
Meta Business Manager
, including asset sharing, user roles, account structure, ad statuses, and rejection reasons.
Strong hands-on experience with
ClickUp
, including
building workflows and systems
, not simply using ClickUp as a task-management tool.
Strong knowledge of
Google Sheets
, including tables, formulas, troubleshooting, and maintaining operational reporting systems.
Hands-on experience with
GoHighLevel
, including sub-accounts, workflows, permissions, calendar setup, and calendar mapping.
Mandatory:
Hands-on experience with
Make.com and/or Zapier
, including reading automation scenarios, reviewing execution history, identifying failures, and fixing failed modules.
Comfortable working with
APIs and webhooks
and understanding how systems communicate with one another.
Mandatory:
Comfortable using
AI tools such as Claude
for research, troubleshooting, documentation, and workflow support, with the judgment to verify AI-generated information before implementing it.
Strong analytical and problem-solving skills.
Extremely detail-oriented and able to maintain accuracy during repetitive work.
Comfortable troubleshooting technical issues independently.
Comfortable working on a
live screen share
and explaining technical issues clearly.
Strong organizational and time-management skills.
Reliable, disciplined, and able to work independently in a remote environment.
Strong written and verbal communication skills.
Agency experience is a plus.
Operations experience is a plus.
Skills & Competencies
Meta Business Manager
ClickUp system building
Google Sheets and reporting
GoHighLevel
Make.com automation
Zapier automation
APIs and webhooks
Automation troubleshooting
Technical problem-solving
Dashboard and reporting health checks
Account launch QA
Workflow and process management
SOP documentation
AI-assisted workflows and troubleshooting
Attention to detail
Root-cause analysis
Task prioritization and ticket triage
Strong organization
Independent decision-making
Clear communication
Calm and steady during live troubleshooting
Ability to handle repetitive work without sacrificing accuracy
Ownership and accountability
Technical Requirements
Own laptop or PC.
Reliable high-speed internet.
Quiet, professional workspace with no significant background noise during calls.
Strong working knowledge of:
Meta Business Manager
ClickUp
Google Sheets
GoHighLevel
Make.com
Zapier
APIs and webhooks
AI tools such as
Claude
Experience troubleshooting automations and reviewing execution history.
Comfortable working with permissions, account structures, integrations, workflows, and system configurations.
Ability to independently learn and troubleshoot new software and technologies.
Strong judgment when using AI tools and ability to
verify AI-generated output before implementation
.
Assessment Process
The hiring process includes
two interviews
.
There is
no take-home or pre-screening assessment
. One interview will include a
live, real-time skills assessment
where candidates will demonstrate their technical knowledge, troubleshooting ability, analytical thinking, and familiarity with the systems and workflows required for the role.
Candidates should be prepared to demonstrate their practical understanding of
Meta Business Manager, ClickUp, Google Sheets, GoHighLevel, Make.com/Zapier, APIs/webhooks, and AI tools
.
Position Description
Position:
Operations & Technical Assistant
Working Hours:
4:00 PM–12:00 AM Lebanon time
Working Days:
Monday–Friday
Days Off:
Saturday and Sunday
Work Location:
Fully remote
Employment Type:
Full-time, 40 hours/week
PTO:
To be confirmed
Salary:
$3,000 USD/month
Mandatory Tools:
Make.com and/or Zapier; AI tools such as Claude