Marketplace Range Operations Specialist

Woolworths Group (Australia and New Zealand’s largest retailer) launched Woolworths Market Plus (WMP) in October 2023. WMP is the coming together of two businesses (BigW Market & Everyday Market).

About The Role

We are looking for a dedicated individual with high attention to detail and strong communication skills to join us as a Range Operations Specialist in our Woolworths Marketplace Team. The Range Operations Specialist is a conduit between the vendor, buying team, finance team and the multiple 3PLs that receive, store and fulfil online sales orders.

Working in a lean team, the range operations specialist is responsible for three key areas:

• E2E Ranging Process for Everyday Market; activations, removals, optimisations & audits for compliance
• Partner Portal Governance including identifying areas for enhancement to find efficiencies in process
• Growing GTV $ through range available on the woolworths.com.au platform and in line with the Everyday Market Strategy as well as Quarterly Trade Plan

What You'll Do

Range Activation & Onsite Support

• Review & subscribe new & existing range from the WMP Seller Team onto the Woolworths platform
• Activates range in line with guardrails on time & with maximum efficiency
• Activates range for existing & new sellers incl daily audits based on activation
• Supports in resolving Live Range incidents incl CUP backlog, variants, 1P clash, GST free & sensitive items

Review Performance for optimisation

• Supports Everyday Market team in reviewing performance to improve sku liquidity, Top GMC brand penetration & overall range health for assigned categories
• Ensures any gaps are identified are actioned within reasonable timelines

Partner Portal Governance

• Uses partner portal on a daily basis to review & action workflow
• Key point of contact for any reviews & changes required on partner portal for Everyday Market
• Actions any adhoc tasks required to maintain

Stakeholder management

• Clear & proactive communication on new & exciting range launches

What You'll Bring

• Process orientated and able to formulate and deliver outcomes through defined process
• Attention to detail and ability to identify and improve business processes and to manage within defined KPIs and deadlines
• Strong level of analytical skills and ability to extract own data
• Fastidious organisation and time management skills
• Effective Stakeholder management (engaging others, creating advocacy and working alongside)
• Can-do attitude: If it is meant to be, it is up to me
• Knowledge in Microsoft Excel and Google Suite
• Must be able to work on a hybrid work setup
• An understanding of technical requirements surrounding e-commerce marketplaces is highly advantageous

What You’ll experience

• Be a part of Australia’s largest retailer
• Constant mentoring and training provided
• Generous sick and vacation leave
• A flexible approach to work
• Premium health insurance coverage

Woolworths Values & Ways of Working

Our Core Values

• We care deeply
• We listen and learn
• We do the right thing

Our Values are what we stand for as individuals and as a Group. They guide the way we interact with each other, our partners, our customers, and our communities.

Our Ways of Working

• We are Customer 1st, Team 1st
• We are always improving
• We deliver end-to-end
• We encourage freedom in a framework
• We keep things simple

Our Ways of Working guide everything we do. It’s how we work together as a team every day, to make a positive difference to our customers.

Everyone Belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.