Master Data Management Team Leader

Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as a Master Data Management Team Leader will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

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Responsibilities:

• Work with the team to ensure all incoming Master Data (Contracts and Articles) queries are responded/treated on a day-to-day basis within the given language scope and within the agreed SLA and accuracy
• Contracts creation/change in SAP
• Articles creation/modification/extension in SAP
• Source list creation in SAP
• Update process documentation (SOP) whenever there are relevant changes in the process
• Undertake detailed master data analysis activity
• Resolve/monitor resolution for all complex queries captured and recorded by team members, providing specialist guidance on the tools and processes in scope
• Suggest improvement initiatives - initiate and lead continuous improvement initiatives
• Communicate problem status and time to resolution to affected personnel
• Provide problem resolution tools and aids
• Interface and co-ordinate problem determination and resolution with appropriate support personnel
• Comply with the quality assurance procedures
• Provide required information related to Service Level commitments and of status of problems, including impact on Service Levels
• Use problem management information proactively to assist in the recognition and prevention/resolution of recurring problems
• Perform problem analysis, trending and reporting, including root cause analysis for escalations
• Create different reports for Business / internal purpose; prepare daily, weekly and monthly reports
• Provide support to the various end users & managers
• Communicate to the client and address any escalations
• Keeps track of volumes and quality of deliverables and reports at appropriate levels (ensuring even distribution of workload within the team members)
• Proactively work to resolve the process related issues within the team
• Ensure adherence to process essentials and compliance to customer requirements
• Ensure the team is kept motivated and be responsible for performance evaluation (including 1on1 with all the team members periodically)
• Meeting SLAs, Dashboard Reports, Handling client calls, Escalation process

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Required Skills and Experience:

• Foreign languages skills:
• Advanced English language skills (written, reading and spoken)
• 4 to 6 years’ experience in Procurement/Master Data
• Good English language skills, written and conversational;
• Advanced Orientation Accounts Payable Operations;
• MS Office
• Good Analytical Skills
• Customer Focused attitude
• Eye for details.
• Problem solving skills.
• Drive for performance, results and improvements proactively
• Team player, open and co-operative
• Stakeholder management
• Able to handle escalations and business review sessions
• Act as 1st & 2nd Level escalation point of contact
• Drive for performance, results and improvements proactively
• Team player, open and co-operative
• Stakeholder management
• Open to travel if needed

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Benefits For Romania:

• Competitive salary with an attractive set of social benefits:

- Private Pension Plan;

- Monthly Benefit budget;

- Medical insurance;

- Life insurance;

• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro community by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. We welcome all applicants.