QubicaAMF has an exciting opportunity as a Max Training Specialist in the training department. This position ensures the maximum effectiveness of company products, business practices, and other related topics and services by implementing product training for customers and end-users of QubicaAMF products, primarily focusing on STS (Scoring and Technology Solutions) related products.
Essential Functions/Compentencies
Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
Travels to the jobsite and conducts on-site product training for customers.
Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer.
Delivers consultative style training designed to help customers retain more learning and utilize products to their fullest potential.
Provides training support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution.
Interfaces between customers and technical support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
Utilizes Microsoft CRM to upload customer data and reports, training summaries, and research customer technical issues.
May install or assist service personnel with the installation, service, or support of different products offered by QubicaAMF.
Provides updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team via voicemail, email, or in-person communication.
Identifies and tracks problems and customer-related issues with the manager when needed or required.
Assists in the development of training tools for new products and services.
Participates in training sessions.
Relies on instructions and pre-established guidelines to perform the job functions.
Other duties may be assigned.
Supervisory Responsibilities
The position will not have direct reports.
Competencies/Qualifications
Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
Total commitment to customer satisfaction and service.
Expert problem solver and solution finder.
Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
Willingness to take on any challenge, big or small.
Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM.
Knowledge of basic computer networking configuration and troubleshooting.
Familiarity with Qubica AMF automatic scoring and management systems, plus
Work Environment
Varies due to the location of the job assignment.
Physical Demands
The employee is frequently required to stand, walk, use hands, fingers, handle, or feel, and
reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Travel Required
Travel will be up to 80% of the job requirements.
Available to work after hours, weekends, on-call, and odd shifts as required.
Required Education and Experience
Associate’s degree, or equivalent combination of education and experience.
Experience in bowling center operations or bowling equipment preferred.
Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
