MC Operator

For over 30 years, Sentinel Offender Services has provided community-based monitoring solutions to law enforcement, community corrections agencies, and court systems across North America. Our services combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs designed to support successful outcomes.

Sentinel Offender Services was recently acquired by Allied Universal and will integrate into Allied Universal Electronic Monitoring in December 2026. Candidates joining our team prior to the integration will initially be hired as Sentinel employees under Sentinel’s current employment and benefit programs and will transition to Allied Universal Electronic Monitoring as part of the December integration. This is an exciting time to join our team as we bring together Sentinel’s decades of industry experience with the resources and reach of Allied Universal.

Job Type: Part-Time

Pay: $17.00/hr - Opportunity to increase pay as you move through levels of training.

Schedule Varies, assigned each week. Minimum 15 hours per week. Must be available Friday, Saturday, Sunday

Fully Remote - Must have good internet and a quiet work environment.

The Monitoring Center Operator is the daily ‘face’ of Sentinel to many participants and clients. Operators are responsible for answering inbound calls, placing outbound calls, processing and understanding alert data that is presented, and researching basic data for clients.

Job Expectations + Essential Functions

• Act as a first line contact with the customer’s personnel providing a polite and efficient service.
• Enter, update and monitor client activity on the database on receipt of appropriate fax from clients, print and fax reports to agencies as required.
• Acquire a complete understanding (end user level) of all systems and electronic monitoring equipment provided.
• Respond timely and professionally to internal and external customer requests via telephone, email, via remote access.
• Escalate advanced electronic monitoring hardware and software issues to MC Supervisor or Helpdesk personnel while staying current with technological trends related to hardware and software applications offered by Sentinel.

Education

• High School Diploma or equivalent

Knowledge + Skills + Abilities

• Must have excellent written and verbal communications.
• Strong customer service skills with ability to listen and communicate professionally to all customers while keeping their needs and interests in mind at all times.
• Ability to build strong rapport with customers and supportive relationships with team members.
• Keeps difficult situations in perspective and is able to provide workable solutions.

Equipment Used

• Desktop or laptop computer- provided
• Other technology equipment as needed- provided
• Internet

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.