MCCA Senior Recovery Analyst

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Auto PIP team is currently seeking a MCCA Senior Recovery Analyst.

This is a full time, non-exempt role with a hybrid work arrangement of 2 days in office.

• Howell, MI / Farmington, MI
• Southfield, MI

POSITION OVERVIEW:

The MCCA Senior Recovery Analyst is responsible for proactively identifying, evaluating, and pursuing reimbursement opportunities from assigned claim plans and the Michigan Catastrophic Claims Association (MCCA). This position plays a critical role in maximizing recovery outcomes through comprehensive analysis of claim facts, medical treatment history, billing data, and claim payments.

The Analyst will prepare, review, and submit documentation necessary to support reimbursement requests while ensuring compliance with applicable statutory, regulatory, and claim plan requirements. Success in this role requires strong analytical and problem-solving skills, exceptional attention to detail, and the ability to effectively collaborate with a wide range of internal and external stakeholders.

This individual will work closely with PIP Claims Adjusters, Medical Strategy, Bill Review, Claims Leadership, fellow Recovery Analysts, and external vendors and state fund representatives to drive accurate and timely recoveries. The position operates in a fast-paced environment where the ability to manage multiple priorities, analyze complex information, leverage technology, and proactively develop solutions is essential.

IN THIS ROLE, YOU WILL:

• Analyze claim, medical, billing, and payment data to identify recovery opportunities and support reimbursement requests.
• Pull, validate, and interpret large datasets to support the resolution of provider disputes, billing inquiries, reimbursement requests, and claim plan audits.
• Evaluate claim files and prepare comprehensive documentation packages for initial claim notice reporting and ongoing reimbursement submissions.
• Assist in the preparation and submission of pre-approval requests, ensuring accuracy, completeness, and compliance with claim plan requirements.
• Partner with adjusters to complete claim-related tasks that impact recovery and reimbursement efforts, including SSDI correspondence, eligibility verification, and follow-up activities.
• Collaborate with Medical Strategy, Bill Review, vendor partners, and Claims Leadership to resolve complex reimbursement issues and identify process improvement opportunities.
• Utilize advanced Excel functions, pivot tables, reporting tools, and AI-powered technologies to analyze data, identify trends, improve efficiencies, and support decision-making.
• Monitor assigned workloads and reimbursement deadlines to ensure timely submission and follow-up of recovery opportunities.
• Identify process gaps and recommend innovative solutions to improve operational effectiveness and reimbursement outcomes.
• Maintain accurate documentation and reporting to support internal audits, compliance requirements, and stakeholder communications.

WHAT YOU NEED TO APPLY:

• Strong analytical, investigative, and critical-thinking skills.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, data validation, and reporting.
• Demonstrated ability to leverage AI tools, including Microsoft Copilot and other automation technologies, to improve efficiency, analyze data, and support business processes.
• Excellent organizational skills with a high degree of attention to detail and accuracy.
• Ability to interpret complex medical billing, claim, and reimbursement information.
• Strong written and verbal communication skills with the ability to collaborate effectively across multiple departments and external partners.
• Ability to manage competing priorities and meet deadlines in a high-volume, fast-paced environment.
• Experience with Michigan No-Fault, MCCA reimbursement processes, medical bill review, or claim recovery operations preferred.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.