Medical Assistant / MA

---------------------------------------------------------------

This position is responsible for performing a variety of administrative tasks and collaborating with other primary care staff to provider superior care to vulnerable homebound clients.

Estimated Hiring Range:

$25.92 - $31.68

Bonus Target:

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

---------------------------------------------------------------

Essential Responsibilities

Patient Communication

Complete outgoing phone calls to patients after they’ve been discharged from the hospital to meet regulatory requirements and assist providers in obtaining information prior to visits.
Contact patients, families, and caregivers per clinician specific instruction. Outreach may include coordination of care, test results, referral information, appointment rescheduling, and documented instructions from the clinician.
Link patient, families, and caregivers with other community resources including HCP social worker to enable continued community- based care and to enhance their quality of life.

Clinical Support

Assist clinicians with referrals to specialists and orders, including but not limited to home health, hospice, palliative care, diagnostic testing, medical supplies, and equipment.
Assist Housecall Providers staff with patients on their panel, provide support to clinical team working with assigned providers.
Work collaboratively with the primary care clinical team to ensure excellent communication and continuity of care.
Assist clinicians with obtaining prior authorizations.
May authorize prescription refills for non-controlled drugs if approved by clinicians or in accordance with Housecall Providers standing orders.
Communicate with primary care clinical team regarding patient hospitalizations and clinician visit requests, or equipment needs.
Send chart notes, specialist referrals, visit summaries and forms for clinician signatures as requested.
Practice within the scope of certification, as applicable and as required by law and regulation.
Follow Housecall Providers standing orders and protocols to support clinical care of patient.

Documentation and Other Duties

Document all patient interaction and support activities in an appropriate and timely fashion to maintain patient’s medical record.
Maintain patient/family confidentiality in compliance with HIPAA laws.
Learn and provide back-up coverage for reception, care coordination, DME, and office assistant responsibilities.

Experience and/or Education

Required

Medical Assistant or equivalent certification
Minimum 3 years of experience in a medical setting (e.g., primary care, geriatrics, and/or home health/hospice field), including experience with medical records system

Knowledge, Skills and Abilities Required

Knowledge

Advanced knowledge of medical terminology, basic patient care, and community resources
Detailed understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basis
Knowledge of HIPAA privacy rules and regulations

Skills and Abilities

Ability to perform clerical functions, patient procedures, and care, and use clinical equipment, materials, and techniques within the scope of certification
Computer skills, including working knowledge of Microsoft Office system
Excellent customer service skills, including the ability to interact professionally, patiently, and courteously with staff, patients, families, and vendors over the phone and in person
Strong interpersonal skills
Ability to work both independently and collaboratively
Ability to take initiative and utilize innovative techniques and ingenuity
Ability to interact with various departments throughout the organization
Ability to prioritize tasks, manage telephone calls with a professional demeanor, problem solve, to stay focused and be organized, and work well under pressure to meet deadlines
Strong ability to use good judgment, personal initiative, and discretion to perform job responsibilities
Ability to adhere to organizational standards, policies, and procedures
Ability to work effectively with diverse individuals and groups
Ability to work flexible hours, if needed
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to stand, walk, climb stairs, lift, carry, push, pull, and/or pinch small objects, crouch, crawl, reach and/or bend for at least 3 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

Working Conditions

Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☐ No ☒ Telephonic ☐ In Person

Hazards: May include, but not limited to, physical and ergonomic hazards

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used

Work Location: Work from home

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

Housecall Providers is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.

Love what you do, love where you work.

Housecall Providers is a pioneering nonprofit organization that was built on reviving a classic and needed approach to medical care: the medical house call. Since 1995, we’ve provided excellent, patient-centered, in-home medical care to homebound or chronically ill residents within the Portland tri-county area, and in 2024, we expanded our primary care services to include Marion and Polk counties. Over the years, our services have grown to include community-based palliative care, which now also serves Clatsop, Tillamook, Columbia, and Jackson counties, as well as a comprehensive hospice program.

A great place to work

What makes working here so meaningful? Housecall Providers employees share their stories and give us a glimpse into why they love their jobs. Hear stories about the way we live our values, the real support leadership offers, Housecall Providers' emphasis on work/life balance and much more.

Mission, Vision, Values

Mission: Improving lives by bringing health care home.

Vision: To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life.

Values:

We are champions for social justice
We are devoted to collaboration and teamwork
We cultivate authentic relationships to foster a sense of belonging
We’re steadfast about problem solving and timely execution
We relentlessly earn our patients’’ and customers’ loyalty
We deliver exceptional clinical outcomes for our patients

Diversity Statement

We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large.

Top Workplaces 2024

Housecall Providers was recognized for our people-first culture.

95% of employees feel their managers care about their concerns, ranking us in the top 10% within our industry.
90% of employees feel motivated to give their best at work.
We rank in the top 6% for work-life flexibility, demonstrating our dedication to supporting employees as whole individuals.

From our employees, “I love my job because…

“I’m surrounded by innovative, driven, caring individuals who stop at nothing to provide the best quality care for our patients. Our reputation is top notch.”
“I get to help, aid, and support patients in a way I could only dream about with my previous employer. I make a positive difference in all my patients’ lives.”
“I have autonomy with the support I need when I need it. I get to help take care of a vulnerable population, which gives me pride in my job. I have wonderful co-workers who work hard every day and are fun, supportive and kind.”

Primary Care

For 30 years, Housecall Providers Primary Care has been an asset to the Portland metro community. With the addition of in-home behavioral health services, we continue to listen and respond to the needs of seriously ill and homebound individuals that we serve.

Advanced Illness Care

Listen to patients talk about how community-based palliative care has helped them cope with the complications of living with serious illness.

Hospice Care

At Housecall Providers Hospice we believe that exceptional end-of-life care is rooted in compassion, collaboration and presence. In this video, you’ll hear how our nonprofit model prioritizes people over profits, creating space for comfort, dignity and connection.