Medical Assistant - Pilot

Fully Remote • Brookfield, CT 06804

• Salary Range: $25.00 - $28.00 Hourly
• Job Shift: Any

JOB DESCRIPTION

At ROMTech, we are committed to improving patient outcomes through innovative healthcare technology and exceptional clinical support. We value collaboration, accountability, integrity, and a patient-first mindset in everything we do.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Title: Medical Assistant Pilot - 1099
Department: Pilot Program
Reports To: Director of Cardiac Sales, Three Rivers Region
Location / Work Environment: Florida-based independent contractor engagement
Worker Classification: 1099 Independent Contractor
FLSA Status: Non-Exempt
Job Level: Standard

Job Purpose

The Medical Assistant Pilot supports the implementation and evaluation of a pilot Chronic Care Management (CCM) program by providing patient outreach, chronic disease education, care coordination support, and documentation services for eligible patients with chronic health conditions. Through consistent patient engagement and collaboration with healthcare providers, this role helps improve patient adherence, identify barriers to care, support quality outcomes, and ensure documentation aligns with Chronic Care Management program requirements. This position contributes to ROMTech's broader commitment to clinician guided at-home rehab and patient-centered care by helping patients remain engaged in their long-term health management plans.

Key Responsibilities

Essential Duties

• Conduct monthly outreach activities with enrolled Chronic Care Management patients.

• Establish and maintain professional communication with patients, caregivers, physicians, and other members of the care team.

• Support patient adherence to physician-directed care plans and treatment recommendations.

• Provide education and reinforcement related to chronic disease self-management strategies.

• Reinforce medication adherence, preventive care compliance, and healthy lifestyle recommendations.

• Identify patient barriers to care and escalate clinical concerns to the appropriate supervising clinician.

• Coordinate communication among patients, providers, specialists, pharmacies, and community support resources.

• Support appointment scheduling and follow-up activities to address identified care gaps.

• Assist with care coordination activities following hospitalizations, emergency department visits, or other care transitions.

• Accurately document patient interactions, care coordination activities, and CCM services within designated CCM and electronic health record platforms.

• Maintain timely and complete documentation supporting CMS Chronic Care Management program requirements.

• Update and maintain patient care plan information under the direction of supervising clinicians.

• Maintain compliance with HIPAA, privacy requirements, and all applicable healthcare regulations.

• Manage assigned patient panel activities independently while meeting documentation and engagement expectations.

Other Functions

• Participate in pilot program feedback activities and process improvement discussions.

• Assist with data collection and reporting efforts related to CCM program performance metrics.

• Support patient education initiatives and resource distribution activities.

• Perform other mutually agreed upon duties consistent with the applicable engagement or contract.

Qualifications

JOB QUALIFICATIONS

Skills and Abilities

Required

• Strong patient communication and engagement skills.

• Excellent telephone etiquette and relationship-building abilities.

• Ability to effectively communicate with patients experiencing chronic health conditions.

• Strong organizational skills with the ability to manage multiple patient interactions and priorities.

• Proficiency with electronic health record (EHR) systems.

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to maintain accurate and timely documentation.

• Working knowledge of HIPAA requirements and patient privacy standards.

• Ability to work independently and manage assigned responsibilities with minimal supervision.

Preferred

• Bilingual proficiency in English and Spanish.

• Experience utilizing care management platforms and population health tools.

• Familiarity with CMS Chronic Care Management documentation requirements.

• Knowledge of healthcare quality measures and value-based care initiatives.

Work Experience Requirements

Required

• Minimum of two (2) years of clinical, ambulatory care, or medical office experience.

• Experience working with Medicare populations.

• Experience supporting patients with chronic health conditions.

Preferred

• Prior experience in Chronic Care Management (CCM).

• Prior experience in Remote Patient Monitoring (RPM) programs.

• Experience supporting population health initiatives.

• Experience in telephonic patient engagement or care coordination programs.

Education Requirements

Required

• Completion of an accredited Medical Assistant program.

License and Certification Requirements

Required

• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), or equivalent certification.

• Must possess a current Basic Life Support (BLS) certification

Physical Demands and Working Conditions

Office Environment

• Ability to sit at a computer terminal for an extended period.

• Moderate noise (i.e., phone calls, online meetings, computer audio).

• While performing the duties of this role, the individual may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

• Specific vision abilities required include close vision requirements due to computer work.

• Must be able to communicate clearly and professionally in both verbal and written formats.

• Must be able to engage in active listening and express ideas effectively in virtual meetings and patient interactions.

The physical demands described here are representative of those that may be encountered while providing contracted services.

Reasonable accommodations may be available consistent with applicable laws and contractual arrangements.