Medical Billing & Collections Director (Hybrid)

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At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

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Summary

We are seeking a dedicated Medical Billing and Collections Director. Responsible for overseeing and directing the Billing & Collections Center (BCC) and the BCC Managers on the billing and collections of all Rotech account receivables and ensures practices are consistent with company ethics, standards and company billing, collections and accounting policies and procedures.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Assists National Director with review and implementation of billing & collections policies and procedures
• Completes special projects and other duties as may be assigned
• Conducts general billing and collection training, specialized training and direction on specific issues identified as billing/collection problems due to investigations and/or audits from Rotech’s Compliance or internal audit department or identified by payers in pre/post pay audits
• Effective presentations to management and employees with a high degree of professionalism and confidence
• Ensures consistent communication of billing/collection flow processes, policies and procedures, compliance information, payer rules and regulations by utilizing available mechanisms (i.e., DMERC websites, internal and external newsletters, web boards, inter-company websites, (Reimbursements Q/A), etc.)
• Evaluates productivity standards of billing and collections, ensures staffing needs are assessed and ensures all positions are filled with trained individuals
• Implements billing & collections flow processes, policies and procedures and ensures consistency with Rotech accounting policies and procedures
• Implements billing and collections goals set by corporate and initiates BCC goals
• Interacts with Medicare durable medical equipment regional carriers as needed
• Interview, hire and train employees; plan, assign, direct work; appraise performance; reward and discipline employees and address complaints and resolve problems as well as process improvements as applicable
• Oversee consolidation and merger of billing & collections centers
• Oversees and manages the performance of BCMs and supervisory staff to achieve the objectives of Rotech’s billing center flow process
• Write detailed reports, summaries and action plans
• Provides direction regarding resolution of problematic issues
• Works with other departments like internal audit, compliance, operations and sales to ensure BCC understanding and impact on billing and collections from related departments
• Performs other duties as assigned

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• Bachelor’s degree from an accredited college or university in healthcare or related field is required

Preferred Education and/or Experience

• Advanced knowledge of Medicare coverage/billing guidelines for DMEPOS
• DMERC experience required
• Five year’s directly-related experience; or an equivalent combination of education and experience in Durable Medical Equipment Prosthetics Orthotics & Supplies (DMEPOS) and billing, collections and training
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Three to five years of supervisory experience or prior work experience in a team oriented environment highly desired
• Two years of experience in billing and collections is highly desired

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.