Medical Billing Customer Service Representative

Are you a great communicator who enjoys helping people? Join our team as a Medical Billing Customer Service Representative and help patients navigate their billing questions with professionalism, patience, and care!

This is a remote position for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

• Answer inbound calls regarding patient statements, insurance payments, and account balances.

• Provide accurate information about patient accounts, billing history, and charges.

• Process credit card payments over the phone.

• Document call details, account inquiries, and actions taken.

• Escalate complex billing disputes and concerns to the appropriate department.

• Deliver friendly, professional service while handling sensitive billing questions.

• 1 year of call center or customer service/office experience

• Strong verbal and written communication skills.

• Basic computer skills and the ability to learn new systems.

• Excellent attention to detail and accurate documentation skills.

• Ability to multitask and process information efficiently.

• A calm, professional approach when handling challenging calls.

• A patient-focused attitude and a commitment to quality customer service.