Medical Billing Specialist | Endocrine Care

Job Title: Medical Billing Specialist Position Type : Full-time Work Hours: 8:00 AM – 5:00 PM (Mountain Time Zone) Work Days: Monday – Friday Salary: $5 – $6 per hour Job Code: J-UEA-3 Workplace: Remote Preferred Candidate Location: Philippines About the Client A premier endocrine care practice serving patients across Salt Lake City, American Fork, and South Ogden, Utah. The practice is committed to delivering high-quality patient care while maintaining efficient administrative and billing operations. Scope of Work / Responsibilities We are seeking a highly organized, detail-oriented, and tech-savvy Medical Billing Specialist to manage the practice's billing operations and provide excellent support to patients regarding billing-related concerns. Experience with Athena EMR is strongly preferred. Primary Responsibilities: Medical Billing: Manage the full medical billing cycle, including claim submission, insurance claim follow-up, payment posting, denial resolution, and overall billing workflow. Patient Communication: Handle inbound and outbound calls professionally Respond to billing inquiries from patients and insurance companies Provide timely follow-up regarding outstanding balances or claim-related concerns. Athena EMR & Documentation: Accurately document billing activities and communications in Athena EMR Maintain organized billing records Ensure timely follow-up on outstanding accounts. Team Collaboration: Work closely with the office team to resolve billing questions, account discrepancies, and other payment-related issues. REQUIREMENTS Previous medical billing experience at least 1 year. Strong experience using Athena EMR (preferred). Excellent phone etiquette and communication skills. Ability to multitask in a fast-paced environment. Strong organizational and time-management skills. Comfortable working independently in a remote setting. Highly detail-oriented and dependable. Tech-savvy with experience using digital communication and organizational tools. Basic Requirements Must speak and write English clearly and professionally. Must have relevant work experience. Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). Must be available to attend video meetings with camera on when required. Technical Requirements Computer: Reliable laptop or desktop computer. Internet: Stable high-speed internet connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Working webcam for virtual meetings. Workspace: Quiet and professional work environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.