Medical Office Specialist

At Kansas City Clinic Advisors, we’re looking for a Medical Office Specialist to join our team!

In this role, you’ll provide exceptional administrative support to a healthcare facility in the United States, assisting patients with appointment scheduling, billing inquiries, insurance questions, and a variety of front-office administrative tasks that help ensure a seamless patient experience.

🔹 Key Responsibilities:

• Answer a high volume of inbound patient phone calls with professionalism, empathy, and excellent customer service.

• Schedule, reschedule, and cancel appointments while coordinating provider availability and clinic protocols.

• Assist patients with billing inquiries, explaining account balances, payment options, and general billing information.

• Help patients understand their insurance coverage, copayments, deductibles, and other benefit-related questions.

• Perform insurance verification and explain financial responsibility when appropriate.

• Process and follow up on prior authorizations as needed.

• Accurately document patient interactions and updates in the Electronic Health Record (EHR) system.

• Complete general medical administrative tasks, including managing message queues, updating patient information, and supporting daily clinic operations.

🔹 Requirements:

• Fluent English (C1 level and above – strong verbal communication is essential).

• At least 1 year of experience in healthcare environments such as clinics, medical offices, hospitals, or similar settings.

• Comfortable handling phone-based communication throughout the day.

• Organized, proactive, detail-oriented, and able to work in fast-paced environments.

🔹 About the Role & the Company:

💻 Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office).

🕒 Full-time schedule, working 8am to 5pm U.S CST hours - 10am to 7pm ARG Hours.

🤝 Formal employment with social security and health insurance coverage.

📈 Growth and stability: Join a growing healthcare project focused on operational excellence and high-quality patient support.

📍 Location: Available for Argentina-based candidates only.