Medical Office Specialist

Medical Office Specialist Medical Office Specialist at Kansas City Clinic Advisors - 100% in English. At Kansas City Clinic Advisors, we’re looking for a Medical Office Specialist to join our team! In this role, you’ll provide exceptional administrative support to a healthcare facility in the United States, assisting patients with appointment scheduling, billing inquiries, insurance questions, and a variety of front-office administrative tasks that help ensure a seamless patient experience. 🔹 Key Responsibilities: • Answer a high volume of inbound patient phone calls with professionalism, empathy, and excellent customer service. • Schedule, reschedule, and cancel appointments while coordinating provider availability and clinic protocols. • Assist patients with billing inquiries, explaining account balances, payment options, and general billing information. • Help patients understand their insurance coverage, copayments, deductibles, and other benefit-related questions. • Perform insurance verification and explain financial responsibility when appropriate. • Process and follow up on prior authorizations as needed. • Accurately document patient interactions and updates in the Electronic Health Record (EHR) system. • Complete general medical administrative tasks, including managing message queues, updating patient information, and supporting daily clinic operations. 🔹 Requirements: • Fluent English (C1 level and above – strong verbal communication is essential). • At least 1 year of experience in healthcare environments such as clinics, medical offices, hospitals, or similar settings. • Comfortable handling phone-based communication throughout the day. • Organized, proactive, detail-oriented, and able to work in fast-paced environments. 🔹 About the Role & the Company: 💻 Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office). 🕒 Full-time schedule, working 8am to 5pm U.S CST hours - 10am to 7pm ARG Hours. 🤝 Formal employment with social security and health insurance coverage. 📈 Growth and stability: Join a growing healthcare project focused on operational excellence and high-quality patient support. 📍 Location: Available for Argentina-based candidates only. Locations Buenos Aires Office Remote status Hybrid