Medical Policy Coordinator

Job Description

What You’ll Do

• Initiate and coordinate internal and external reviews of medical and dental policies in accordance with regulatory requirements and organizational standards.

• Identify opportunities to develop, modify, or update medical and dental policies based on business needs, regulatory changes, emerging technologies, and clinical evidence.

• Conduct comprehensive policy and technology assessments using scientific literature, regulatory guidance, clinical practice guidelines, professional position statements, and applicable industry resources. Analyze findings, develop recommendations, and draft policies.

• Maintain internal and external medical policy websites and online policy manuals to ensure information is current, accurate, and accessible.

• Draft and coordinate provider and member communications regarding new medical or dental policies and significant changes to coverage guidelines.

• Serve as a subject matter expert on medical policy, coding, coverage, reimbursement, and integrated benefit design for internal and external stakeholders.

• Analyze claims data, utilization patterns, reimbursement trends, and prior authorization activity to evaluate policy performance and develop data-driven recommendations for policy and process improvements.

• Collaborate on medical policy development and implementation projects from initiation through completion, ensuring alignment with applicable federal, state, regulatory, and organizational requirements.

• Perform after-hours system updates to promote policy-related application changes from pre-production to production environments while minimizing operational disruption.

• Conduct comprehensive post-configuration testing of medical policy authorization workflows and business logic to validate functionality, ensure alignment with established requirements, and provide final business sign-off.

• Lead advisory group meetings with specialty providers to review emerging clinical research, scientific literature, and other evidence to determine potential medical policy updates.

• Participate in Blue Cross and Blue Shield Association medical policy meetings to evaluate association-level guidance and determine implications for internal policies.

• Collaborate with vendors and internal and external stakeholders to interpret, communicate, and maintain current laboratory policies.

• Research newly released CMS and AMA codes to evaluate coverage implications and determine appropriate policy and reimbursement requirements.

• Support departmental and enterprise initiatives through research, analysis, documentation, and cross-functional coordination to advance medical policy objectives.

• Provide medical policy expertise in support of enterprise initiatives focused on reducing operational costs, improving consistency, and increasing transparency in coverage decision-making.

What You Bring   

• Registered Nurse or Licensed Practical Nurse

• 3+ years of experience in related field

• AAPC Certified Professional Coder (or obtain coding licensure withing first year)

What You’ll Get 

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community  

• Work-life balance, flexibility, and the autonomy to do great work   

• Medical, dental, and vision coverage along with numerous health and wellness programs   

• Parental leave and support plus adoption and surrogacy assistance   

• Career development programs and tuition reimbursement for continued education   

• 401k match including an annual company contribution   

• Learn more   

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

Skills

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About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at HR.Staffing@bcbsnc.com.

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming

Notice to staffing agencies and search firms: Blue Cross NC does not accept unsolicited resumes from agencies or third parties and is not responsible for fees associated with unsolicited resumes.