Medical Records and Customer Support Spec

Salary Range: $16.00 To $16.50 Hourly Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years. Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve. What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. What We Offer: A collaborative and supportive work environment that values your ideas Opportunities for professional development and career advancement Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice The chance to make an impact in the health information field every day Join us in shaping the future of the release of information! LOCATION: Remote We are expanding rapidly and have created unique roles that need qualified candidates. Entry-level job duties include, but are not limited to: Processing medical record requests High volume and fast-paced environment Reports directly to the Processing Manager Assist as needed in overflow processing due to high volume issues and/or coverage issues Abide by HIPAA guidelines while ensuring the confidentiality of PHI Maintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts Provide feedback regarding request volume and perceived issues Monitors incoming requests received through various means General office duties Answering patient questions and requests via phone Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs. Page Break