Treasury Management Customer Support Spec I

***Sponsorship not available

RESPONSIBILITIES

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
• Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
• Assist with customer inquiries relating to Treasury Management products and services and facilitate a resolution for customer problems quickly and efficiently
• Maintain an in-depth knowledge of all Treasury Management products and services; recognize customer needs for additional services and refer them to the appropriate Treasury Management group
• Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
• Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
• Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

EDUCATION - EXPERIENCE

• Highschool Diploma or equivalent
• 2+ years of customer service experience or call center preferred

SCHEDULE

Remote work schedule is Monday through Friday 9:00am to 6:00pm

PHYSICAL REQUIREMENTS

This position must be able to remain in a stationary position a minimum of 80% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.