Medical Records & Legal Support Specialist | Remote

Medical Records & Legal Support Specialist Location: Remote Schedule: U.S. Business Hours Apply here: https://operationsarmy.com/application About the Role We are seeking a highly organized and detail-oriented Medical Records & Legal Support Specialist to provide administrative support for a U.S.-based personal injury law firm. The role will initially focus on medical records retrieval, billing and balance verification, provider follow-up, and case-related administrative support , with opportunities to take on additional pre-settlement and property damage claim responsibilities as the engagement grows. Key Responsibilities Request medical records and billing documentation from healthcare providers Follow up persistently on outstanding medical record and billing requests Perform balance checks and verify outstanding medical balances Support administrative tasks related to subrogation Maintain accurate documentation, records, and status updates Communicate professionally with medical providers, insurance representatives, clients, and internal legal staff Track requests through completion and proactively address delays Identify and escalate missing documentation, discrepancies, and other issues Support general administrative workflows related to personal injury cases Assist with additional pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances As needed, support property damage claims for motor vehicle accident cases, including vehicle repairs, rentals, replacement vehicles, and related claim coordination Qualifications Prior experience working with a U.S.-based personal injury law firm strongly preferred Experience with medical records retrieval and provider follow-up Familiarity with medical billing, balance verification, and related documentation Understanding of personal injury case workflows Experience communicating with medical providers, insurance companies, and clients Strong written and verbal English communication skills Excellent attention to detail and documentation skills Comfortable making outbound calls and persistently following up on outstanding requests Ability to manage multiple open requests and follow-ups simultaneously Strong organizational and task-management skills Experience supporting motor vehicle accident cases is a plus Spanish/English bilingual proficiency is a plus Technical Skills Experience with legal case management systems preferred Comfortable working with medical records portals and provider systems Proficiency with Google Workspace and/or Microsoft Office Experience using VoIP or phone systems for provider and client outreach Ability to quickly learn client-specific legal and case management platforms What We're Looking For We're looking for someone who is proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows . The ideal candidate can communicate professionally with multiple stakeholders, maintain accurate documentation, and consistently follow requests through to completion. Apply here: https://operationsarmy.com/application