Medical Records Virtual Assistant

Responsibilities:

• Request medical records, medical bills, itemized statements, and other relevant documentation from healthcare providers.
• Submit medical record requests via phone, fax, email, online portals, and other approved methods.
• Follow up with providers on outstanding or delayed requests.
• Identify missing records, bills, treatment dates, or providers and follow up accordingly.
• Review records to ensure they belong to the correct client and date of treatment.
• Download, save, rename, and organize medical records according to firm procedures.
• Communicate with medical providers regarding request status, fees, authorizations, and outstanding documentation.
• Coordinate with Case Managers and other team members regarding outstanding medical records and bills.
• Maintain confidentiality of sensitive client and medical information.
• Perform other administrative and records-related duties as assigned.

Qualifications:

• Previous experience with medical records in a personal injury law firm is required.
• Experience working with CA healthcare providers strongly preferred.
• Strong written and verbal English communication skills.
• Ability to make professional phone calls to U.S. medical offices.
• Comfortable working with multiple online portals and software systems.
• Strong follow-up skills and ability to manage multiple outstanding requests.
• Ability to accurately document activity and maintain detailed records.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to work independently while following established processes and procedures.