Medical Scheduler (Mental & Behavioral Health) | Permanent WFH

We are seeking a detail-oriented, organized, and patient-focused Medical Scheduler to join our mental and behavioral healthcare team. The Medical Scheduler will be responsible for coordinating patient appointments, verifying insurance eligibility, managing provider schedules, and ensuring a smooth and positive scheduling experience for patients.

The ideal candidate has at least 3 years of experience in medical scheduling or a similar healthcare administrative role, preferably within mental health, behavioral health, psychiatry, or other specialty healthcare settings. This individual should be comfortable working in a fast-paced environment, communicating with patients and healthcare professionals, and handling sensitive information with professionalism and discretion.

Key Responsibilities

• Schedule and coordinate patient appointments via phone, email, and online scheduling systems.
• Manage provider calendars to ensure efficient scheduling and minimize gaps or scheduling conflicts.
• Verify patient insurance eligibility, benefits, and coverage prior to appointments.
• Obtain and track required insurance authorizations and referrals.
• Confirm upcoming appointments and proactively communicate with patients regarding scheduling changes.
• Handle appointment cancellations, rescheduling, and no-shows in accordance with established procedures.
• Maintain accurate and up-to-date patient demographic, insurance, and appointment information in the EMR/EHR system.
• Coordinate referrals, consultations, and specialty appointments as needed.
• Communicate appointment preparation instructions, required documentation, and other relevant information to patients.
• Answer patient questions regarding scheduling, appointments, referrals, and basic insurance-related matters.
• Collaborate closely with providers, clinical staff, billing teams, and other administrative personnel to prevent scheduling and authorization issues.
• Identify and resolve scheduling conflicts in a timely and professional manner.
• Maintain strict confidentiality and comply with HIPAA and all applicable healthcare privacy regulations.
• Provide a professional, compassionate, and patient-centered experience during every interaction.
• Perform other administrative and scheduling duties as assigned.
  
  

Qualifications

• Minimum of 3 years of experience in medical scheduling, healthcare administration, or a related healthcare support role.
• Experience in mental health, behavioral health, psychiatry, psychology, or specialty healthcare is strongly preferred.
• Strong knowledge of medical scheduling processes, insurance verification, referrals, and authorizations.
• Experience working with EMR/EHR systems and electronic scheduling platforms.
• Understanding of HIPAA requirements and patient confidentiality.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Professional, empathetic, and patient-focused approach.
• Ability to communicate effectively with patients, providers, insurance companies, and internal teams.
• Strong problem-solving and follow-up skills.
• Ability to work independently while also collaborating effectively with a multidisciplinary team.
• Amenable to work during US hours
• Must be willing to undergo a background check as part of the hiring process.
  
  

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary
  
  

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Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.