Medical Support Executive

WHO WE ARE Noora Health Bangladesh is part of Noora Health’s broader mission to improve health outcomes and strengthen health systems by equipping family caregivers with essential skills to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family. With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%. Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation . To learn more, watch our TED Talk , Skoll feature , or read about our partnership with the World Health Organization. ABOUT THE ROLE The Medical Support Executive will play a key role in supporting patients and caregivers through Noora Health's Remote Engagement Service (RES), a digital platform designed to provide timely, reliable health information and guidance. This position involves responding to health-related queries, ensuring high-quality communication, escalating critical cases when needed to Medical Officers, and helping strengthen the overall user experience. The ideal candidate is a healthcare professional with strong clinical knowledge, excellent communication skills in Bangla and English, and a passion for leveraging digital tools to improve health outcomes at scale. WHAT YOU WILL DO We are seeking an experienced healthcare professional with strong medical knowledge and excellent communication skills to respond to user questions through our Remote Engagement Service (RES) platform. RES is a mobile-based messaging service that supports patients and caregivers with trusted health information and guidance. You will play a key role in strengthening and scaling the service across Bangladesh. Respond to patient and caregiver questions on our digital platform Respond to health-related questions received through the RES platform (WhatsApp, phone-based services, or other digital channels) in 16/7 roster Support Maternal and Child Health, Non-Communicable Diseases, General, Medicine, General Surgery, ANC, PNC and SCANU content areas Review and edit AI generated responses to ensure medical accuracy, completeness and empathy before responding Escalate urgent or high-priority cases according to established triaging protocols. Coordinate with technical and Engineering teams to report and resolve technical issues. Support the development of the RES two-way response system Support in developing a knowledge base of questions and answers, and training of AI Conduct user calls to understand needs and behaviours and collect feedback Maintain and share data and reports on the RES two-way response system Identify challenges in the response system and develop the mitigation plan Collaborate and cooperate with other teams to improve the service Perform other need-based tasks Participate in capacity building programs WHO WE ARE LOOKING FOR Bachelors or Masters in Nursing or Midwifery. At least two years of experience working in a clinical setting and providing health education. Excellent communication and writing skills in Bangla and English. Working proficiency with Google platform, MS Office Suite; Comfortable using Android phones, Laptops, Artificial Intelligence etc. web browsers, l, and other popular online websites. Highly organised, detail-oriented, and self-accountable. Excellent collaboration and interpersonal skills with team members at varying levels of management. WORKING DETAILS: Working Days: 5 days per week Working Hours: Roster-based (includes day and night shifts) Weekends: Any 2 days (based on roster) Roster Cycle: Weekly Working Mode: Hybrid (Remote + Office) WHAT WE VALUE We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others. We encourage people from all backgrounds to apply.