Medical Virtual Assistant

About the Role We are seeking a highly organized and patient-focused Medical Virtual Assistant to support a Sleep Medicine practice. The ideal candidate has strong communication skills, clinical understanding (RN preferred), and proven experience supporting patient scheduling, intake, and administrative functions in a healthcare setting. This role requires exceptional attention to detail, professionalism, and the ability to manage multiple tasks while delivering a high-quality patient experience. Key Responsibilities Appointment Management Call patients to confirm appointments and discuss visit requirements Verify copays prior to appointments Ensure prior sleep studies and office notes are obtained before the visit Schedule, reschedule, and cancel appointments as needed Patient Registration & Intake Contact and onboard new patients; collect demographic and insurance details Enter data accurately into CareCloud Verify patient eligibility and insurance benefits (including direct insurer calls when needed) Check requirements for prior authorizations Conduct brief intake questions regarding patient symptoms or sleep history Link prior sleep study records to AirView Coordinate with DME suppliers as needed Front Desk / Reception Support Answer inbound patient calls and address questions Call facilities and provider offices to request records or follow up on referrals Contact insurance hotlines to obtain coverage details or support Medical Records Management Send referral updates and referral orders Fax and email records securely Upload sleep studies and other clinical records into EMR Send messages and documents through CareCloud Maintain accurate and confidential patient records Practice Support & Administrative Work Complete assigned daily tasks and inbox requests Attend practice meetings and collaborate with the clinical team Assist with other administrative needs related to patient care Qualifications Registered Nurse (RN) preferred Experience in a sleep clinic, respiratory care, neurology, or similar specialty is a plus Excellent English communication skills (written & verbal) Prior experience with medical scheduling and eligibility verification Familiarity with CareCloud and AirView (preferred, not required) Strong organizational skills and attention to detail Ability to multitask and work in a fast-paced healthcare setting Tech-savvy and comfortable with EMR systems and medical documentation workflows Empathy, professionalism, and a patient-first mindset This will start 30 hours per week and will transition to full time in March 2026 Up to $6/hr This is a 100% Remote Work