General Medical Virtual Assistant

This is a remote position.

HelpSquad is seeking experienced Virtual Medical Front Desk Representatives to support healthcare clients across a variety of practice types. In this role, you will serve as a remote front-line point of contact for patients, caregivers, and providers — handling inbound and outbound calls, scheduling appointments, managing patient intake, and ensuring every interaction is handled with professionalism and genuine compassion.

This is a voice and digital role requiring comfort with EHR systems, softphone platforms, and the ability to represent a medical practice with the highest standards of care and confidentiality. You will be matched to a specific client account upon hire, and responsibilities may vary slightly by client.

Work Type: Variable Hours — 10 to 40 hrs/week depending on account (Remote, Work from Home)

Location: Philippines (stable internet and quiet workspace required)

Work Hours: Schedules vary by client assignment; standard U.S. business hours apply

Key Responsibilities

• Handle inbound calls from patients, caregivers, and referring providers with empathy and professionalism.
  

• Intake new patients, collect demographics, and verify insurance information accurately.
  

• Schedule, confirm, reschedule, and cancel appointments in the EHR system.
  

• Make outbound calls for appointment follow-ups, reminders, and clarification as needed.
  

• Route calls to the appropriate department or clinical staff when outside your scope.
  

• De-escalate upset or anxious callers calmly and effectively.
  

• Document all patient interactions accurately and promptly within the EHR.
  

• Maintain strict HIPAA compliance and patient confidentiality at all times.
  

• Adapt quickly to changes in client workflows, scripts, or policies.
  

• Collaborate with U.S.-based coordination and clinical teams as needed.
  

Requirements

Qualifications

• Minimum 1 year of experience in a medical call handling role (clinic, hospital, or provider-side preferred).
  

• Experience with at least one EHR platform (e.g., AthenaHealth, Epic, eClinicalWorks, Kareo, or similar).
  

• Excellent English communication skills — clear, professional, and patient-facing.
  

• Strong empathy and patience, especially when working with elderly or vulnerable patient populations.
  

• Demonstrated ability to de-escalate difficult callers and navigate sensitive conversations.
  

• Comfortable with softphone systems and digital communication tools.
  

• Reliable, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
  

• HIPAA Certification required — training and certification will be provided during onboarding if not already held.
  

• Training on client-specific workflows will be provided by the outgoing team and team lead.
  

Technical & Workspace Requirements

The following are firm requirements and are not subject to exception:

• Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred).
  

• A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup.
  

• Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions.
  

• Backup power source required (UPS or generator) to maintain connectivity during outages.
  

• Quiet, professional workspace suitable for voice work — free from background noise and interruptions.
  

• Noise-canceling headset required.
  

• Reliable computer with sufficient processing power to run EHR systems and softphone simultaneously.
  

• You must have Windows 11 or the most recent Apple OS / Update
  

Benefits

Compensation & Payments

• Competitive hourly rate
  
• On-time payments, every time
  
• Payments processed via Wise
  
• Consistent, reliable hours (10–40 hrs/week depending on account)
  

Training & Support

• Direct client training provided — you are never thrown in blind
  
• HIPAA certification provided at no cost to you
  
• Dedicated Account Manager as your point of contact
  
• Clear escalation paths — you always know who to go to
  

Work Environment

• 100% remote — work from home
  
• U.S.-based company with structured operations
  
• Stable, long-term account placements (not gig-style work)
  
• Supportive team culture across all accounts
  

Growth & Experience

• Build your U.S. healthcare industry experience
  
• Exposure to multiple practice types and EHR platforms
  
• Potential for increased hours or additional accounts based on performance
  
• Strengthen your resume with verified, legitimate U.S. client experience
  

Recognition

• Tenure recognition for long-term team members
  
• We value loyalty and recognize those who grow with us