Medication Adherence Coordinator

ABOUT ADOBE

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 with a mission of positively impacting the lives we touch. Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care.

Recognized by Inc. 5000 as one of America’s Fastest-Growing Private Companies and honored five consecutive years as a “Best Place to Work” by the Phoenix Business Journal, APH continues to expand its reach and impact.

APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation’s few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines.

With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need.

POSITION PURPOSE

Adobe Population Health is seeking an organized, reliable, and passionate Medication Adherence Coordinator (MAC) who will play a critical role in supporting the clinical team to improve patient outcomes through medication management, medication adherence, and population health initiatives. This position involves assisting our quality team and clinical staff with conducting medication reconciliation and providing support for various population health programs aimed at optimizing medication use and improving health outcomes. In this role, you will serve as a vital link between patients, caregivers, healthcare providers, and community resources, facilitating seamless access to healthcare services and support. The ideal candidate will possess excellent communication, organizational skills, and leadership attributes with an emphasis on providing quality patient care.

This role is a full-time, hourly hybrid position that reports to our Phoenix Corporate Office conveniently located off of the 51 (16th Street and Glendale Avenue).

DUTIES & RESPONSIBILITIES

• Knowledge and understanding of HEDIS Medication Adherence measures.
• Assist with medication adherence programs designed to improve patient compliance, identify barriers and create solutions to increase medication adherence.
• Utilize health plan and vendor pharmacy software to identify patients at risk for non-adherence and generate intervention plans.
• Conduct follow-up calls and outreach to patients to reinforce adherence and address barriers to compliance.
• Collaborate with healthcare providers to develop and implement individualized adherence strategies.
• Travel to different healthcare facilities or patient homes as part of population health outreach programs in all APH-supported states (AZ, NV, NM, LA, OR).
• Support the implementation and monitoring of population health programs aimed at improving medication adherence and outcomes.
• Collect and analyze data related to medication use and health outcomes as part of population health initiatives.
• Participate in patient outreach programs to encourage medication adherence and identify barriers to effective medication use.
• Assist with the coordination of care and communication between patients, healthcare providers, and the pharmacy team.
• Maintain accurate records of patient and provider interactions.
• Follow all company policies and procedures related to quality assurance.
• Participate in continuing education and training to stay current with best practices
• Support the pharmacy team with quality improvement projects and operational efficiencies.
• Performs other related duties as assigned by management.

SKILLS & QUALIFICATIONS

• Minimum of 2 years of experience, preferably in a healthcare or population health setting.
• Experience with medication reconciliation and patient education is highly desirable.
• Previous experience in home healthcare or a related clinical setting preferred.
• Strong knowledge of medications, including their indications, dosages, and potential side effects.
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously.
• Strong attention to detail and accuracy in all aspects of work.
• Effective communication and interpersonal skills, with the ability to interact professionally with patients, healthcare providers, and team members.
• Proficiency in using pharmacy software and electronic health records (EHR) systems.
• Ability to work independently as well as collaboratively within a team environment.
• High-level of comfort and experience using Excel, including spreadsheets, V-Lookups, and Pivot Tables.

EDUCATION, LICENSES, & CERTIFICATIONS

• Associate degree strongly preferred.
• Completion of an accredited pharmacy technician training program preferred.

BENEFITS & TOTAL REWARDS

• Paid Onboarding and Training
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (9 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours

CHARACTER & COMPETENCIES

• Courage – To have the courage to the right thing at the right time.
• Ownership – To take ownership of every issue you touch.
• Respect – To respect yourself, co-workers, and for those whom you care.
• Excellence – To be excellent in all that you do.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• May be required occasional travel to different healthcare facilities or patient homes as part of population health outreach programs.
• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Occasionally required to be exposed to warm or cool spaces.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 50 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 50 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.