Medicine - Office Assistant

POSITION TITLE: Medical Office Assistant

DEPARTMENT: Medicine

REPORTS TO: Practice Administrator

LOCATION: Satellite Location

RESPONSIBLITIES:

·
Medical Assistants under the University of Toledo Physicians clinics
provide routine clerical tasks under the supervision of a physician. Physicians may delegate to Medical assistants
in the UTP Clinics certain clinical tasks as described in this policy. This
position will work within a collaborative care model with residents and various
specialty clinics.

·
Responsible for assisting physicians and other healthcare providers
with patient care, clerical, environmental, and organizational tasks. Responsible for appointment scheduling and
chart management. Provides information
to patients so they may fully utilize and benefit from clinic services. Conveys a positive image of the clinic and
organization.

·
Fulfills clerical responsibilities as assigned, which may include:
sending/receiving patient medical records, obtaining lab/x-ray reports,
hospital notes, referral information, etc.
Completing forms/requisitions as needed, scheduling appointments,
verifying insurance coverage and patient demographics, managing charts to
ensure information completed and filed appropriately.

·
Perform clinical procedures under supervision of physician or
healthcare provider.

·
Physical exam preparations, clinical pharmacology, drug administration
through various routes including injections.

·
Must be a champion for quality indicators with the ACO and other payers
to ensure progression for achieving excellent quality initiative standards on a
quarterly basis.

·
Escort patients to exam rooms, interviews patients, measure vital
signs, including weight, blood pressure, pulse, temperature, and document all
information in patient’s chart.

·
Communicate instructions to patients as instructed by physician or
healthcare provider in a clear and professional manner.

·
Ensure all related reports, labs and information is available in
patient medical record prior to their appointment (Chart Prep).

·
Prescription verifications with physician’s orders.

·
Minor surgical assists with in office procedures, surgical tray set up,
pre/post op surgical care, dressing applications and suture removal.

·
Capillary, venipunctures, and CLIA waived testing procedures, while
adhering to laboratory guidelines and MA scope of practice.

·
Keep exam rooms stocked with adequate medical supplies, maintain
instruments, and prepare sterilization as required.

·
Take telephone messages and provide feedback and answers to
patient/physician/pharmacy calls.

·
Triage and process messages from patients and front office staff to
physicians and physician assistants.

·
Maintain accurate logs and required checks (i.e. refrigerator
temperatures, emergency medications, expired medications, oxygen, cold
sterilization fluid change, sample medication log, etc.).

·
May assist with various specialty duties, such as, but not limited
to: EKG testing (assembling necessary
equipment for 12-Lead EKG), pulmonary testing, urology testing, hydrogen breath
testing, etc.

·
Cleaning exam/procedure rooms, instruments and equipment between
patient visits to maintain infection control.

·
Fulfills organizational responsibilities as assigned which includes,
respecting/promoting patient rights, responding appropriately to emergencies,
sharing problems relating to patients and/or staff with immediate supervisors
quickly.

·
All other duties as assigned by clinical coordinator or practice administrator.

·
Travel may be required.

·
Performs other duties as assigned.

·
Jobholder must demonstrate current competencies applicable to the job
position.

This description is intended to provide only
basic guidelines for meeting job requirements.
Responsibilities, knowledge, skills, abilities and working conditions
may change as needs evolve.

QUALIFICATIONS:

·
High school diploma or equivalent.

·
Degree/Diploma from an accredited Medical Assisting Program.

·
Active RMA/CMA Certification.

·
Active BLS Certification.

·
Maintains any other certification as required by the medical community.

·
Strong communication skills.

·
Demonstrated interpersonal skills to work with physicians, patients,
and staff at all levels; must have the ability to relate to people in a manner
to win confidence and establish rapport.

·
Experience with medical billing software.