Member Assistance Representative - Active

We're looking for a Member Assistance Representative - Active to join our team and support our member's through respectful and results-driven collection efforts. In this role, the selected candidate will actively collect on delinquent consumer accounts, set up and monitor payment plans, and maintain accurate, timely records. The ideal candidate has at least one year of experience in a collections role within a financial institution and is comfortable handling sensitive conversations with clarity, care, and confidence.

This position is based at our Anchorage Headquarters (1941 Abbott Rd.) and may be eligible for a hybrid work schedule after successful completion of a probationary period.

Pay Range: $25.68/hr. - $39.61/hr.

ESSENTIAL JOB FUNCTIONS:

1. Evaluates delinquent accounts. Reviews and corrects possible errors in account balances. Maintains files of all accounts judged to be delinquent.
2. Contacts members for a discussion of account status and attempts to conclude a repayment plan with regard to the member and the Credit Union. Ensures documentation of the conversation is entered into the computer system timely and accurately.
3. Monitors repayments daily and takes appropriate action.
4. Updates account information as to address, name changes, telephone number changes, etc., in a timely and accurate manner.
5. Records payments, issues receipts and transfers funds as required to bring loan to a current status or negative shares to a positive balance.
6. Communicates with members, attorneys and other interested parties in a timely, accurate and courteous manner in writing, in person or by telephone.
7. Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.
8. Cost-effectively skip traces and researches all delinquent accounts.
9. Prepares accounts to be assigned for repossession after all attempts to cure delinquency have been exhausted.
10. Recommends accounts for legal actions as needed.
11. Recommends accounts for charge off timely.
12. Prepares and sends required forms to members to assist in curing delinquencies.
13. Completes loan applications and worksheets for loan rewrites as needed.

ADDITIONAL RESPONSIBILITIES:

1. Communicates all potential problems to the Member Assistance Senior Staff in a timely manner.
2. Meets the current standards as established for the department in the completion of all assigned duties.
3. Evaluates overdrawn accounts as necessary. Reviews and corrects possible errors in account balances.
4. Completes requirements for MAR II within 18 months of start date
5. Performs other duties as assigned.

QUALIFICATIONS:

• High school graduate or equivalent.
• At least one year collections experience in a financial institution is required.
• Knowledge of credit union services and operations is desirable.
• Must have excellent written and oral communication skills.
• Basic knowledge of the laws governing collection of delinquent debts is preferred. Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

BENEFITS AT CU1:
At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally.

Health & Wellness
Credit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health.

Financial Security
Employees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover critical illness, accidents, and hospital indemnity expenses. Employees participate in 401(k) retirement plan with company matching contributions and profit-sharing contributions.

Additional benefits support our employees' lifestyle and family, with generous paid time off, access to CU1's accredited early learning center in Anchorage, Alaska, employee loan and mortgage discounts, education assistance, volunteerism and community engagement opportunities within the communities we serve.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

Thank you for your interest in this opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com