Member Engagement Coordinator - Bilingual Spanish

Overview

Make a Difference While Working From Home - Bilingual Spanish/English Member Engagement Coordinator

Are you fluent in both Spanish and English and enjoy helping people improve their health and well-being? Join Senture as a Member Engagement Coordinator (MEC) and become a vital connection between members and the care they deserve.

In this role, you'll speak directly with member SELLING them the benefits of a FREE in-home and virtual health evaluation, answer questions, and help schedule appointments with licensed healthcare providers. Every conversation is an opportunity to make healthcare more accessible while helping members take an active role in their wellness journey. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals.

If you're energetic, persuasive, compassionate, and motivated by performance-based rewards, this could be the perfect opportunity for you.

Why Join Our Team?

• 100% Remote - Work From Home
• Paid Training: Paid to learn!
• No Equipment Costs: Seriously, we provide your full computer setup
• Monthly Performance Incentives: Over $1k in monthly avaliable!
• Benefits and PTO Available: Medical, dental vision, and several supplemental options
• Growth and Advancement Opportunities: The current Call Center Manager started her career a MEC!

Training: 2 weeks of paid training with 100% attendance required

Call center hours:

Monday-Friday: 8:00 AM - 8:00 PM EST

Saturday-Sunday: 9:00 AM - 5:30 PM EST

Starting Pay: $13.50 per hour

Grow with us and earn scheduled pay increases: Up to $15.00 per hour within two years

Earn More with Performance Incentives

In addition to hourly pay, MECs can participate in a monthly incentive program with top performers earning up to $1,045 per month in incentives. The Top 10 performers each month can also qualify for an additional $250 bonus.

We Need Spanish-Speaking Talent!

Our members come from diverse communities, and bilingual team members play a critical role in helping them access important healthcare services. If you're fluent in both Spanish and English, your skills are highly valued and can make a meaningful impact every day.

Apply today and put your bilingual skills to work helping people connect with the care they need while building a rewarding career from home.

Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply.

Qualifications

• High School Diploma or equivalent.
• Fluent in Spanish (read, write, and conversation)
• Desire to work in a results-driven outbound call center environment.
• Strong sales aptitude with a focus on earning monthly incentives.
• Motivated to achieve productivity goals with a strong work ethic.
• Excellent communication skills, friendly, and conversational with members.
• Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
• Proficiency in using multiple computer systems simultaneously.
• Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.
• Authorized to work in the United States.
• Successful completion of pre-hire testing, background check, and drug screening.
• If hired, Provide two valid, in-date IDs and proof of education during onboarding process.

Work from Home Requirements

• Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms.
• Satellite, cellular, hot spot, or wifi connection is not acceptable on any program.
• Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture.
• Accountability for work schedules and compliance with security standards.

Responsibilities

• Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls.
• Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations.
• Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy.
• Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations.
• Adaptable: Adjust, reschedule, or cancel appointments as requested.
• Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity.
• Flexible: Be available to complete overtime when required based on business needs.
• Be Part of a Team: Participate in peer side-by-side coaching as needed
• Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.