Salary Range: $65,000.00 To $75,000.00 Annually

MISSION

Join us in shaping the future of emergency nursing! We are dedicated to our mission of advancing excellence and innovation through research, education, resources, advocacy, and collaboration. Our vision is a world where every emergency nurse is empowered and supported to deliver the highest quality patient care. If you're passionate about making a difference, growing professionally, and being part of a dynamic, supportive team, we invite you to join us in this exciting journey of care and progress.

HYBRID SCHEDULE

ENA offers a flexible hybrid work schedule that allows employees the opportunity to work from the office two days a week and at home three days a week. We are headquartered in Schaumburg, Illinois.

GENERAL SUMMARY

The Member Engagement Specialist supports ENA’s membership growth and serves as a champion for the member experience. Working closely with the Director of Membership and cross-functional teams, this role supports the full member lifecycle - from recruitment and onboarding through engagement, renewal, retention, and win-back.

The position combines membership operations with proactive member engagement, using member feedback, data, and relationship-building to strengthen participation, demonstrate membership value, and improve retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Membership Operations & Reporting: Supports membership recruitment and retention campaigns, promotions, membership drives, industry events, group membership initiatives, and other growth efforts. Coordinates campaign logistics, communications, prospect lists, and reporting to help achieve membership growth goals. Collaborates with Membership, Marketing, Communications, Business Development, and other teams to ensure consistent messaging and execution of membership initiatives.

Member Lifecycle Support: Supports the execution of membership initiatives throughout the member lifecycle, including recruitment, onboarding, engagement, renewal, retention, rejoining, and win-back activities. Coordinates membership campaigns, communications, and outreach efforts designed to strengthen member participation and demonstrate membership value. Assists with implementing retention and engagement strategies and helps connect members to ENA resources, education, volunteer opportunities, communities, and member benefits.

Member Outreach & Feedback: Builds relationships with members through ongoing outreach, surveys, focus groups, campaigns, and other engagement activities. Gathers member feedback, identifies service concerns, and escalates opportunities for improvement. Assists with implementing changes that enhance the member experience and improve engagement, satisfaction, and retention.

Student and Emerging Nurse Engagement: Supports programs and outreach efforts designed to strengthen the student-to-professional membership pipeline. Assists with onboarding, engagement, communications, and transition activities that encourage long-term membership participation among students, emerging nurses, and other targeted member segments.

Volunteer & Council Support: Serves as a resource for State Council Membership Chairs and other membership volunteers by providing campaign materials, templates, communications, reporting, training resources, and membership-related support. Assists with implementing national recruitment and retention initiatives at the council level and helps maintain relationships with volunteer membership leaders.

Cross-Functional Collaboration & Feedback: Collaborates with internal teams to support membership-related initiatives and ensure a consistent member experience across the organization. Contributes ideas for improving membership growth, engagement, retention, and operational efficiency. Participates in testing new approaches, gathering feedback, evaluating results, and providing recommendations for future enhancements.

Contributes to the workplace culture that is consistent with the association’s culture statement and emphasizes the mission, vision, and values of the organization.

Displays a high level of accountability, taking responsibility for individual actions and the impact on the organization. Views oneself as a reflection of the organization by following through on commitments and accepting ownership.

Performs additional related duties as required or assigned.

QUALIFICATIONS

Required:

Bachelor’s degree or equivalent combination of education and experience.
3–5 years of experience in membership, customer/member engagement, marketing, association management, or a related field.
Experience working with CRM or association management systems.
Experience using data and reporting to support decision-making.
Strong project management, communication, and relationship-building skills.

Preferred:

Association or nonprofit experience.
Experience with NimbleAMS/Salesforce and Higher Logic.
Experience supporting volunteers, member communities, or membership programs.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong commitment to providing an exceptional member experience.
Excellent written, verbal, organizational, and interpersonal skills.
Ability to build relationships with members, volunteers, staff, and external partners.

Ability to analyze membership data and member feedback and provide recommendations.

Ability to manage multiple priorities and projects from planning through execution.

Proactive, solutions-oriented mindset with the ability to identify opportunities and contribute to improvements.

Collaborative team player comfortable working across departments.
Proficiency with Microsoft Office/Teams and membership, CRM, and digital engagement platforms.

COMPENSATION & BENEFITS

This position is an exempt position. The targeted offer range is $65,000 - $75,000 annually. Compensation is determined based on a range of factors, including experience, education, certifications or specialized training, skill level and operational needs.

ENA offers a comprehensive and competitive total rewards package that pairs compensation and benefits with meaningful work in a collaborative, engaging, and flexible work environment. Total rewards include a competitive salary, generous paid time off, quality health insurance at reasonable cost, professional development opportunities, and flexible hybrid work arrangements. Additional benefits include dental/vision insurance, employer paid life and disability insurance, flexible spending accounts and 401(k) with immediate 100% vesting.

PHYSICAL DEMANDS

Nature of work requires an ability to operate standard business office equipment. Usage of a computer terminal and keyboard equipment is up to 85% of the time.

WORKING CONDITIONS

Work is primarily performed in a general office environment with extensive computer use. Occasional extended hours and travel, including overnight or weekend travel, may be required, up to approximately 10%.

Member Engagement Specialist

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