Member Happiness Team Lead

Oversee daily operations Quality assurance Escalation triage Onboarding/ongoing training Maintain familiarity - current smart phone apps, services, networks, trends New product launches/workflow changes/brief the team Knowledge Base, & Macros - priority levels, tagging logic, escalations Maintain team scheduling rotation 365 Lead team mtgs - keep the team aligned/connected Recurring cross-functional mtgs, translating updates into actionable guidance Point of contact for other teams/select client contacts Smart phone Zendesk Coaching Skills Health Tech Written/verbal communication skills Manage fast-paced environment Problem-solving Private remote network FT Benefits PTO