Member Services Advocate

Description

Member Services / Associate Member Advocate (Claims Intake) Representative

Location: Charleston SC (Hybrid: 3 days in office / 2 days remote)

Salary: $53,000 annually + overtime eligibility

Schedule: Full-Time

Start Dates: November 2026

About the Opportunity

This company is seeking service-driven professionals to join our Member Experience organization in one of two customer-facing career paths:

Member Services Representative focused on high-volume member support and servicing needs.

Associate Member Advocate focused on first notice of loss and claims intake support.

While the day-to-day responsibilities differ, both roles share the same core profile: professionals who deliver exceptional service, communicate confidently, thrive in a fast-paced environment, and genuinely enjoy helping people through important moments.

This is an excellent opportunity for candidates from hospitality, retail, restaurant, customer service, banking, healthcare, or other relationship-focused industries who are looking to build a long-term career with a company known for white-glove service and strong internal growth opportunities.

What Success Looks Like

The most successful employees are:

Professional, polished, and member-focused

Empathetic and patient communicators

Comfortable speaking on the phone throughout the day

Adaptable and receptive to changing processes

Strong multitaskers who can navigate multiple systems simultaneously

Self-starters who can think independently without relying on scripts

Goal-oriented professionals seeking long-term career growth

Individuals who deliver a concierge-level customer experience

Insurance or claims experience is preferred but not required.

Core Responsibilities (Both Roles)

Serve as a trusted first point of contact for PURE members.

Deliver exceptional white-glove service through phone, email, and other communication channels.

Build strong relationships through empathy, professionalism, and active listening.

Accurately document conversations and complete follow-up activities.

Navigate multiple systems and applications while managing member interactions.

Resolve member concerns efficiently while maintaining a high-quality experience.

Adapt to evolving processes, procedures, and business needs.

Collaborate closely with teammates and leaders to ensure outstanding member outcomes.

Role Distinctions

Member Services Representative

Primary Focus: Ongoing member support and service requests

Key Responsibilities

Handle incoming member inquiries and service-related requests.

Resolve questions and concerns from members and agents.

Provide accurate information regarding policies, coverage, and account-related needs.

Manage a high volume of daily interactions while maintaining personalized service.

Ensure requests are handled from initial contact through resolution.

Work Environment

Approximately 3040 inbound member interactions per day

Fast-paced environment with consistent call volume

Focus on efficiency, responsiveness, and service excellence

Non-scripted conversations that require problem solving and relationship-building skills

Associate Member Advocate (Claims Intake)

Primary Focus: First Notice of Loss and claims support

Key Responsibilities

Serve as the first point of contact when members report a claim.

Gather information and complete claims intake documentation.

Guide members through the early stages of the claims process.

Handle follow-up activities related to auto glass and tow claims.

Assist with claim setup, coverage application, reserve establishment, and claim progression.

Provide reassurance and support during stressful situations.

Work Environment

Approximately 1020 inbound claim-related interactions per day

Longer, more detailed conversations requiring empathy and attention to detail

Focus on quality, accuracy, and member advocacy

Extensive training provided, including licensing and claims education

Preferred Backgrounds

Candidates from the following industries often excel in these roles:

Hospitality

Restaurants and food service

Retail

Banking and financial services

Healthcare administration

Call center customer service

Insurance or claims

Education and school administration

The ideal candidate understands how to create a memorable service experience while maintaining professionalism in every interaction.

Training & Development

Employees can expect:

Comprehensive paid onboarding and training

Ongoing coaching and mentorship

Exposure to multiple areas of the organization

Clear career advancement opportunities

Internal mobility and leadership development programs

For Associate Member Advocates, training includes claims education and the opportunity to obtain applicable insurance licensing.

Schedule Information

Scottsdale

Initial training schedule: 7:00 AM 4:00 PM

Post-training schedule may include shifts as late as 10:00 AM 7:00 PM

Candidates should be flexible regarding scheduling needs.

Charleston

Training and post-training schedule: 9:00 AM 6:00 PM

Skills

Customer service, Customer service oriented, Microsoft office

Top Skills Details

Customer service,Customer service oriented,Microsoft office

Additional Skills & Qualifications

N/A

Experience Level

Entry Level

Job Type & Location

This is a Permanent position based out of Charleston, SC.

Pay and Benefits

The pay range for this position is $53000.00 - $53000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Retirement & Savings 401k match Student loan repayment assistance Life and disability insurance Financial wellness education programs and tools Health & Wellness Comprehensive medical, dental and vision coverage Wellness program 24/7 Telemedicine Health Savings & Flexible Spending Accounts Second opinion provider Passions & work/life balance Flexible PTO Membership for Headspace mindfulness and meditation Tuition and passion course reimbursement Family planning Fully paid parental leave Fertility benefits & support Adoption assistance Nursing mother support Child care and tutoring benefits

Workplace Type

This is a hybrid position in Charleston,SC.

Application Deadline

This position is anticipated to close on Oct 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.