Membership Engagement Manager

Job title: Membership Engagement Manager
Salary: £44,358 per annum FTE (London based salary) + excellent benefits.
Hours: Full time, 35 hours per week
Location: London based/hybrid (must be able to attend the London office twice per week)
Contract type: 5 month fixed term contract, full time (end of May 2027)
Job brochure: https://www.rcslt.org/wp-content/uploads/2026/11/Membership-Engagement-Manager_Job-Brochure_November-2026.pdf

Are you a passionate membership engagement professional looking for an exciting fixed-term opportunity to make a lasting impact? Join us in a pivotal role where you'll shape how members connect with and experience our organisation. You'll drive the development of a compelling membership value proposition, create engaging member journeys, and deliver communications that build strong relationships and support successful membership renewals.

The Royal College of Speech and Language Therapists (RCSLT) is the UK professional body for speech and language therapists. Our mission is to improve the lives of people with communication and swallowing needs. We do this by empowering and supporting our 24,000 members, influencing decision-makers, facilitating and promoting research, producing guidance and holding events. We aim to promote better education and training for speech and language therapists (SLTs) and provide information to our members and the public about speech and language therapy. We employ around 65 staff, based in London and the nations. Our HQ is in London Bridge.

The Membership Team aim to deliver an indispensable, personalised and insight driven experience. Our vision is for every member to feel supported, connected and valued through exceptional service. We empower members at all stages of their careers by linking them with the right resources, training and communities and supporting them through key transitions. We own and lead the Member Value Proposition (MVP) to ensure members receive strong value for money, protecting the organisation’s core income stream.

This fixed-term role will lead the development and delivery of a compelling membership experience, ensuring members clearly understand and engage with the value of RCSLT membership throughout their journey. The role will be very busy due to a backfill of business-critical work, so the successful candidate will need to be able to hit the ground running. Working closely with colleagues across the organisation, you will refine and embed the membership value proposition, develop targeted engagement plans and deliver impactful communications that support member acquisition, retention and renewals.

You will be responsible for creating and improving member journeys, with a particular focus on onboarding, membership renewals, student engagement and supporting the transition from student member to Newly Qualified Practitioner. Through the planning and delivery of segmented communications, marketing campaigns and engagement activities, you will help strengthen member relationships and drive sustainable membership growth.

Using member data, surveys and CRM insights, you will identify trends, evaluate engagement activity and provide evidence-based recommendations to inform decision-making across the organisation. You will also support member communities to ensure members feel connected, supported and valued at every stage of their professional journey.

We're looking for an experienced membership engagement professional with a proven track record of delivering impactful member communications and enhancing the member experience within a membership body or similar organisation. You will have experience developing member engagement activities and journeys, creating compelling and targeted communications, and using insight and data to drive continuous improvement.

You'll be an excellent communicator with strong project management skills, capable of managing multiple priorities and delivering high-quality work to deadlines. Confident using CRM systems (ideally Salesforce) and digital communication tools, you'll be comfortable analysing data, producing meaningful reports, and translating insights into practical actions that support membership growth and retention.

Most importantly, you'll be proactive, organised and collaborative, with a strong focus on delivering value for members. You'll bring excellent attention to detail, a commitment to inclusion and diversity, and a genuine passion for supporting the mission and objectives of RCSLT.

Please see the job description brochure with more information regarding the required experience and skillset needed for this role.

Closing date for applications: 9am Wednesday 25 November 2026. Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.

Due to the critical nature of the role, we will be conducting interviews concurrently during the recruitment process.

Interviews: Interviews will take place virtually via Microsoft Teams from the 16 November. There may be a task to complete as part of the recruitment process.

Your application should consist of:
1. A full CV including the names and addresses of two referees (at least one should be from your current/most recent employer). Referees will not be approached until the final stages and not without your consent.
2. A cover letter of no more than 2 sides of A4 detailing why you are interested in joining RCSLT as the Membership Engagement Manager and how your skills and experience meet the essential criteria of the role. (Please note that for your application to be considered you need to submit both your CV and cover letter).
3. Completed applications should be submitted through our recruitment portal, Personio. Note: The successful candidate must have the right to work in the UK.  

Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Sally-Anne Saull (sally-anne.saull@rcslt.org).

Our recruitment principles

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.

Our commitment to Equity, Diversity, and Belonging (EDB)

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.