Membership Operations Manager & Event Manager

Membership Operations Manager & Event Manager Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities. We are currently looking for a highly organized, proactive, and detail-oriented Membership Operations Manager & Event Manager with exceptional project management and communication skills. They thrive in fast-paced environments, enjoy building scalable processes, coordinating cross-functional teams, managing multiple priorities simultaneously, and creating memorable member experiences. This individual will work closely with leadership to ensure operational efficiency, maintain organizational standards, and continuously improve workflows while supporting membership growth and engagement. In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Membership Operations Manager & Event Manager will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team. CORE RESPONSIBILITIES Operations & Project Management · Coordinate all ongoing projects, initiatives, and deliverables, ensuring work progresses on schedule and nothing falls through the cracks. · Prioritize team workload to ensure resources are focused on the highest-value activities. · Manage employee and contractor timesheets. · Coordinate daily communications and facilitate recurring staff meetings. · Lead cross-functional communication and reporting, providing visibility into project status, risks, blockers, and outcomes. · Capture meeting action items, decisions, and follow-ups while ensuring accountability through completion. · Monitor organizational KPIs and maintain scorecards, ensuring accurate and timely reporting for leadership meetings. Process Improvement & Documentation · Develop, maintain, and continuously improve the company's Operations Manual, Standard Operating Procedures (SOPs), workflows, and internal documentation. · Identify opportunities to improve operational efficiency through process optimization and automation. · Maintain repeatable operational systems that support business scalability. CRM, Systems & Data Management · Own CRM data integrity by maintaining accurate, current, and organized records. · Configure, maintain, and optimize HubSpot automations, workflows, dashboards, and reporting. · Administer company systems, software platforms, user licenses, and technology vendors. · Provision and deprovision user access while maintaining secure credential management and data privacy standards. · Maintain operational reporting dashboards and ensure organizational metrics remain current. Team Operations · Coordinate onboarding and offboarding activities for employees and contractors, including account setup, system access, equipment coordination, and training schedules. · Cross-train across operational functions to provide business continuity and support during employee absences. · Monitor customer service and inbound response SLAs to ensure service standards are consistently achieved. Event Strategy & Planning · Own and manage the organization's rolling 12-month event calendar across all event formats, including webinars, networking events, member dinners, educational sessions, conferences, and special events. · Develop event concepts and content ideas in collaboration with leadership and members. · Maintain event production playbooks, templates, timelines, checklists, and standardized execution processes. Event Execution & Vendor Management · Coordinate all event logistics, including venue sourcing, speaker management, contracts, catering, audiovisual requirements, hospitality, and attendee experience. · Oversee day-of-event execution to ensure flawless delivery and exceptional member experiences. · Build and manage relationships with venues, vendors, sponsors, and external partners. · Coordinate sponsorship activities, including prospecting, contracting, fulfillment, invoicing, and relationship management. Membership Engagement · Coordinate member-hosted events and speaking opportunities that increase member visibility and engagement. · Ensure members receive ongoing opportunities to participate as speakers, hosts, or contributors throughout the year. · Maintain accurate event records, attendance tracking, and event outcome reporting. · Conduct post-event evaluations, gather feedback, identify improvement opportunities, and update event playbooks accordingly. REQUIRED EXPERIENCE & QUALIFICATIONS Bachelor's degree in Business Administration, Operations Management, Marketing, Event Management, Hospitality, Communications, or a related field is preferred. 4+ years of experience in Operations Management, Project Management, Membership Management, Community Management, Event Management, Customer Success, or similar operational leadership roles. Proven experience coordinating multiple projects and managing cross-functional initiatives in fast-paced environments. Experience planning, organizing, and executing professional events from concept through completion. Experience managing vendors, sponsors, contracts, and external business relationships. Hands-on experience with CRM platforms, preferably HubSpot . Experience creating and maintaining workflows, automations, dashboards, and reporting. Strong proficiency with Microsoft Office, Google Workspace, project management software, and collaboration platforms. Experience maintaining operational documentation, SOPs, and internal knowledge bases. Strong organizational, planning, and time management skills with exceptional attention to detail. Proven ability to manage multiple priorities while consistently meeting deadlines. Experience tracking KPIs, preparing operational reports, and supporting executive decision-making. Ability to identify operational inefficiencies and implement scalable process improvements. Excellent verbal and written communication skills in English. Strong interpersonal skills with the ability to build relationships across leadership, members, vendors, sponsors, and external stakeholders. Professional, customer-focused approach with exceptional problem-solving abilities. Highly proactive with strong ownership and accountability. Exceptional project coordination and execution skills. Analytical mindset with a focus on continuous improvement. Ability to work independently while collaborating effectively across teams. Adaptable, resourceful, and comfortable managing changing priorities in a high-growth environment.