Membership Screener (Contract until August 2027)

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively recruiting for a Membership Screener (Contract until August 2027) * Remote work arrangement. About this Opportunity As a Membership Screener you will be responsible for the administration of GGC’s adult membership application and screening process, providing excellent customer service to support an exceptional membership experience. In this role you will: Position Specific Administers time-sensitive membership application and screening processes, including initial contact with adult inquiries, interviews, police records checks (PRC) and completion of references, and monitors screening requirements. Supports member PRC renewal processes and National member renewal process. Administers non-member volunteer processes. Supports strategic projects, including projects related to waitlists and opening new units. Supports the 1st Internet Trefoil Guild’s membership, including data entry and renewal. Maintains confidential member and non-member volunteer records. Produces and distributes status reports for application and screening processes. Provide exceptional customer service to GGC’s members and potential members in line with GGC’s customer service philosophy. Administration Develops and maintains up-to-date department electronic filing systems and back-ups and adheres to GGC’s retention guidelines. Maintain a thorough understanding of the membership database (iMIS). General Adheres to all relevant policies, procedures, and practices. Liaise with Member Services team and other departments as required. Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC. You should apply if you have the following: Education, Designations and Certifications Post secondary degree or diploma and/or relevant work experience. Prior Work Experience Customer service experience and/or comparable relevant work experience. Competencies (Knowledge, Skills & Abilities) Comfort with ambiguity and working in a fluid, fast-paced environment. Understands how to apply organizational policies regarding inclusivity to member processes, member communication and member support. Excellent verbal and written communication skills, including strong telephone communication skills Strong judgement and critical thinking skills Understanding of Microsoft Office applications (i.e. Outlook, Excel, Teams, SharePoint, etc.) Experience working with a membership database (iMIS an asset). Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality. Benefits: What’s in it for you? We offer generous health benefits (Health, dental, vision, Health Service Spending Account). Paid time off. Collaborative hybrid/remote work environment. Fun and friendly work environment and work-life balance. Hiring Range: $45,600.00- $53,820.00 Application Deadline: Friday, August 21 st 2026, by 5pm. If this sounds like a job made for you, apply today! This position will remain open until filled. Interviews will be conducted on a rolling basis. Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements. GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls. Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture. We thank all candidates for their interest. Only those selected for an interview will be contacted. Attachments (1) Membership Screener Job Posting - July 2026.pdf