About Us
At The Curious Drinker, we’re friendly experts with a spirit for adventure. We’re here to take people on a journey through the wonderful world of quality spirits, the passionate people who craft them, and the hundreds of ways to enjoy them.
You may have known us as Craft Gin Club — the UK’s leading gin subscription club — delivering discovery, delight and expertly curated experiences to tens of thousands of members across the UK every month.
From rare and exclusive spirits to original cocktails, inspiring stories and unforgettable experiences, we exist to satisfy curiosity and bring people together through great drinks and even better moments.
We’re ambitious, creative, fast-moving and collaborative. Above all, we believe work should be engaging, rewarding and enjoyable — just like the experiences we create for our members.
The Role
Our community of club members is at the heart of what we do, and this role offers the opportunity to play a key role in delivering a first-class customer experience.
We are looking for someone who is available to work Monday to Friday and on weekends. Specific days and times required potentially varying month to month based on business needs.
What You’ll Be Doing
Key Responsibilities:
Helping to maintain high levels of customer satisfaction
Responding to inbound customer enquiries via email and live chat on our help desk software, answering questions and resolving problems
Helping with some maintenance of social media channels and reviews
Assisting with upcoming projects of providing a more proactive outbound customer service via phone and email
Maintaining regular administrative tasks
Assisting with outbound logistics