Mental Health Therapist (Bilingual)

Job Title: Mental Health Therapist

Reports To: Clinical Supervisor

Position Type: Full-Time

Department: OMHC Department

Location: Hybrid; Hyattsville, Maryland

Salary: $60,000 annually, with final salary determined by weekly session commitment.

Position Summary

Synergy Family Services is seeking a skilled, responsive, and growth-oriented Outpatient Mental Health Therapist to provide high-quality therapy within our community-based OMHC program. This role is designed for a clinician who understands that excellent care includes both what happens in session and the consistent work surrounding it: engagement, treatment planning, documentation, care coordination, timely communication, and follow-through.

The Employee Therapist manages an assigned caseload, provides individual and family therapy, monitors whether clients are receiving services at the frequency identified through intake and treatment planning, and works collaboratively across Synergy programs. The successful candidate is clinically grounded, comfortable learning technology, accountable to deadlines, open to supervision and feedback, and motivated to continually strengthen their practice.

Core Essential Responsibilities

• Provide individual and family therapy using evidence-based, trauma-informed, culturally responsive, and person-centered approaches.
• Assess client needs, strengths, risks, diagnoses, functioning, and progress, translate findings into measurable treatment goals and clinically appropriate interventions.
• Maintain continuity of care by providing sessions at the frequency established through intake, clinical need, and the treatment plan—such as twice weekly, weekly, every other week, or monthly.
• Monitor attendance and engagement. When a client is not being seen at the expected frequency, promptly conduct and document outreach, identify barriers, collaborate with the treatment team, and follow agency re-engagement, transfer, or discharge procedures.
• Coordinate care with supervisors and relevant internal or external partners, including Psychiatry, PRP, case management, interpreters/Family Support Workers, schools, probation officers, medical providers, and community resources.
• Include parents, guardians, or family members when clinically appropriate and consistent with client consent, treatment goals, and agency family-session policy.
• Recognize and respond to safety concerns, complete required risk assessments, safety plans, incident documentation, consultation, and escalation within established timeframes.
• Support access to appropriate psychiatric, rehabilitative, case-management, and community resources when additional services are indicated.

Documentation, Technology & Workplace Accountability

• Learn and use Credible and other required agency systems for scheduling, service documentation, communication, reporting, and workflow completion.
• Schedule services accurately, maintain an up-to-date calendar, and finalize completed services by signing and following documentation workflows.
• Complete clear, accurate, individualized, and clinically defensible documentation. Progress notes and GAP notes are due within three days of the service, cancellation, reschedule, or no-show.
• Complete treatment plans, transition summaries, reassessments, Greenspace assessments, referral reviews, PRP referrals/reauthorizations, collaboration notes, transfers, discharge documentation, consents, and other assigned records within agency deadlines.
• Correct returned documentation within three business days or the timeframe communicated by the supervisor or management.
• Document clinically relevant calls, texts, emails, collateral contacts, outreach, barriers, and care-coordination activity in the client record.
• Respond to agency email, telephone calls, and messages within one business day and communicate early when support or clarification is needed to meet a deadline.
• Protect client privacy and comply with HIPAA, professional ethics, payer requirements, licensure standards, and Synergy policies and procedures.

Learning & Professional Development

• Participate meaningfully in clinical supervision and bring cases, questions, documentation needs, ethical concerns, and skill-development goals forward for consultation.
• Complete required onboarding, systems training, policy training, and knowledge checks by assigned deadlines.
• Receive and apply feedback from supervision, quality review, and performance monitoring, demonstrate measurable improvement when coaching or corrective guidance is provided.
• Maintain all required licensure, continuing education, background-check, and human-resources or contracting documentation.

Full-Time Employee Expectations

• Meet the weekly and quarterly service expectations identified in the offer letter and current productivity policy following the established eight-week ramp-up period.
• Maintain sufficient availability and an active caseload to support consistent productivity while accommodating reasonable client scheduling needs.
• Submit required weekly service reporting accurately and on time, review discrepancies with the Clinical Supervisor, and resolve outstanding documentation promptly.
• Attend mandatory meetings and trainings, participate in scheduled performance evaluations, and contribute to an assigned agency committee or initiative.
• Work collaboratively across OMHC, Intake, Psychiatry, PRP, FSW, Quality Assurance, Human Resources, Training, and administrative teams.

Employee Benefits

• Accrued paid time off annually - employees begin the calendar year with three (3) PTO days available.
• Health-insurance coverage with Synergy paying 80% of individual coverage and 25% of dependent coverage.
• Employer-provided life insurance.
• 401(k)/pension plan eligibility after one year of employment, with an employer match of up to 3%.
• Bonus opportunities!

Required Qualifications

• Master’s degree in social work, counseling, psychology, marriage and family therapy, or another related behavioral-health field from an accredited program.
• Active Maryland license appropriate to the services provided, such as LMSW, LCSW, LCSW-C, LGPC, LCPC, LAMFT, or LMFT.
• Knowledge of ethical, trauma-informed, culturally responsive, and person-centered behavioral-health practice.
• Ability to assess and respond to clinical risk, maintain professional boundaries, protect confidentiality, and seek consultation appropriately.
• Reliable access to the technology and communication methods necessary to perform the role and the ability to become proficient in an electronic health record system.

Preferred Qualifications

• Two or more years of direct mental-health counseling or psychotherapy experience.
• Experience in an outpatient, private practice, community-based, school-based, or Medicaid-funded behavioral-health setting.
• Experience providing therapy to children, adolescents, adults, and/or families with diverse clinical presentations and cultural backgrounds.
• Training or demonstrated skill in one or more evidence-based therapeutic approaches.
• Bilingual or multilingual capability is welcomed and valued.