Merchandise & Buying Operations Administrator

What does the role involve?

• Create, update and check product records, including dimensions, specifications, materials, colours, fabrics, lead times and supplier details.
• Maintain supporting product documentation in the correct locations.
• Complete routine accuracy checks and promptly raise missing, conflicting or incorrect information to the Merchandise Supervisor.

• Complete assigned setup and administration tasks for new sofa ranges and seasonal.
• Update critical paths, trackers and action logs, following up agreed actions and deadlines with internal teams and suppliers.
• Prepare accurate product information for stores, Digital, Marketing and retail teams, using approved templates and processes.

• Handle day-to-day supplier administration and product information requests, escalating decisions or risks to the Merchandise Supervisor.
• Request and track specification sheets, costs, packaging details and other relevant product information documents, maintaining clear records of outstanding items.
• Follow up overdue information, communicate progress clearly and keep the Merchandise Supervisor informed of anything that could affect launch or trading activity.

• Accurately maintain cost and retail price information and support approved promotional price and ticket updates.
• Raise and maintain purchase orders and display orders where required, checking key details and recording confirmations and amendments.
• Support investigations into product, stock, delivery and data queries by gathering information and coordinating updates with the relevant teams.

• Produce and maintain weekly sales analysis and promotional activity information for Buying and Merchandising Operations Manager
• Support range reviews, competitor checks, product benchmarking and showroom or store administration as directed by the Merchandise Supervisor.
• Follow agreed processes and service standards, identify recurring data or workflow issues, and suggest practical improvements.

Who are we looking for?

• Previous experience in an administrative, data or coordination role. •
• Excellent attention to detail and confidence working with high volumes of product information. Strong organisation and time-management skills, with the discipline to complete routine tasks accurately and meet deadlines.
• Good Microsoft Excel and Office skills.
• Clear, professional communication with colleagues, stores and external suppliers.
• A proactive, dependable approach and willingness to follow processes, take feedback and escalate issues appropriately.
• Experience in retail, merchandising, buying, supply chain or product administration.
• Experience within furniture, homewares or another product-led retail business.
• A basic understanding of retail pricing, margin, product setup and commercial reporting.
• Experience supporting product launches, store communications or supplier administration.

What’s in it for you?

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service