Merchandise Team Member

ABOUT US

Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide. 

While each of our family brands offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our 22,000 passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. 

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. For more information, visit www.Herschend.com.  

The World-Famous Harlem Globetrotters have entertained fans with their iconic basketball style since 1926, performing in 124 countries across six continents. As proud members of the Naismith Memorial Basketball Hall of Fame, their mission is to advance the game and deliver unforgettable entertainment worldwide.

The Merchandise Team Member is responsible for selling official Harlem Globetrotters and Washington Generals merchandise at live events, managing inventory, and safely transporting merchandise and equipment between venues. This role requires strong sales and customer service skills, effective relationships with venue partners, and the flexibility to support merchandise operations throughout the tour.

Responsibilities:

• Deliver exceptional guest service by engaging fans, promoting merchandise, providing product information, and addressing questions or concerns professionally to maximize sales opportunities.
• Set up, organize, stock, replenish, and break down merchandise displays and sales areas at each venue, ensuring an attractive presentation consistent with brand standards.
• Operate point-of-sale systems, accurately process transactions, reconcile daily sales, and maintain compliance with company cash-handling procedures and PCI requirements.
• Manage merchandise inventory and equipment, including loading, unloading, tracking, securing, and conducting inventory counts to ensure accuracy, minimize loss, and maintain accountability.
• Build and maintain positive working relationships with venue personnel, coordinating daily on venue access, loading logistics, merchandise locations, event schedules, and operational needs to ensure seamless execution.
• Safely operate assigned commercial vehicles to transport merchandise and equipment between venues, conduct required vehicle inspections, and maintain compliance with DOT/FMCSA regulations and company safety standards.
• Collaborate with tour personnel and merchandise leadership to address operational challenges, maintain efficient workflows, and support successful merchandise operations across touring locations.
• Maintain clean, organized, and safe merchandise areas while adhering to company policies, venue requirements, and established safety procedures.
• Demonstrate flexibility and reliability by working extended event hours, weekends, holidays, and extensive travel schedules as required by touring operations.
• Perform other related duties as assigned.

Qualifications:

• Valid CDL of the class and endorsements required for assigned vehicles, with an acceptable driving record; ability to meet applicable driver qualification, medical, and drug/alcohol testing requirements.
• Strong interpersonal, relationship-building, sales, and customer-service skills, especially when working with venue personnel and guests.
• Ability to operate POS systems, handle payments, maintain basic sales/inventory records, and work independently or as part of a touring team.
• Dependability, adaptability, sound judgment, and willingness to travel extensively and work evenings, weekends, and holidays.

Preferred Qualifications:

• Live-event merchandise, high-volume retail, touring or venue operations, commercial driving, and inventory handling.

Physical Demands and Work Environment:

Frequent standing and walking; loading, unloading, and moving merchandise and equipment; work in busy, noisy venues, loading areas, and varying indoor/outdoor conditions; extended driving between events. Specific lifting and vehicle requirements should be confirmed with Merchandise leadership. Reasonable accommodations may be made for essential functions.