Merchandising Support (Remote)

Company Description Horizon Christmas is a modern holiday brand dedicated to bringing joy, beauty, and emotional connection into homes worldwide. The company specializes in Christmas trees of all sizes, designed around an “Affordable Luxury” philosophy that blends timeless tradition with modern aesthetics. As a brand-first organization, Horizon Christmas focuses on design, storytelling, and emotional resonance rather than manufacturing. The mission is to spread joy one tree at a time while building a broader world of modern holiday design that feels familiar yet fresh, luxurious yet accessible.

Role Description

• Product Data Management — Maintain accurate product information, specifications, dimensions, materials, and packaging details across systems and customer-facing documents.

• Sample Coordination — Track development, presentation, sales, testing, pre‑production, and production samples; confirm accuracy and readiness with manufacturing partners; ensure timely delivery to customers.

• Customer Service Transcripts — Convert customer service call recordings into written transcripts using market available speech to text software and provide daily morning summaries to the customer service team.

• Vendor Communication Support — Coordinate with manufacturing partners to resolve product issues, clarify requirements, and maintain smooth workflow.

• Customer Compliance Support — Ensure all product information, packaging, labeling, and documentation meet customer standards.

• Merchandising Documentation — Prepare and update line sheets, assortment lists, cost sheets, and seasonal product decks for internal and external use.

• Timeline Tracking — Monitor key milestones such as sample due dates, production timelines, and buyer presentation schedules; escalate risks proactively.

• Issue Resolution Support — Identify operational bottlenecks, coordinate corrective actions with vendors, and ensure issues are resolved promptly.

• Cross‑Functional Coordination — Support communication between design, manufacturing, and customer service teams to maintain alignment on product status and deliverables.

• Seasonal Merchandising Preparation — Organise product information, images, and specifications for seasonal presentations and assortment reviews.

• Administrative Support — Maintain organised digital records, update shared folders, and support general merchandising operations as needed.

• Shipment Booking Coordination — Work with manufacturing partners to confirm shipment bookings, container allocations, and sailing schedules.

• Logistics Documentation — Ensure all shipping documents (packing lists, invoices, carton labels, compliance forms) are accurate and submitted on time.

• Freight & Forwarder Follow‑up — Coordinate with freight forwarders to track shipment status, confirm ETD/ETA, and resolve logistics delays or discrepancies.

• Customer Routing Compliance — Verify that all shipments follow customer routing guides, labeling requirements, and delivery window instructions.

• Shipment Tracking — Monitor in‑transit shipments, update internal trackers, and provide timely status reports to the merchandising and customer service teams.

• Post‑Shipment Confirmation — Confirm delivery with forwarders and vendors, ensure POD (proof of delivery) is received, and escalate issues when needed.

Qualifications

• Relevant Experience — 5 years of experience in merchandising, product development, supply chain coordination, or related operational roles for seasonal products.

• Technical Skills — Proficiency in Excel, shared-drive file management, and basic data organisation tools; ability to learn customer portals and vendor systems quickly.

• Communication Skills — Strong written and verbal communication skills for coordinating with vendors, freight forwarders, and internal teams across multiple time zones.

• Organisational Strength — Exceptional attention to detail, accuracy in documentation, and ability to manage multiple timelines and deliverables simultaneously.

• Problem‑Solving Ability — Ability to identify issues early, escalate risks, and coordinate corrective actions with vendors and logistics partners.

• Export Market Standards Knowledge — Familiarity with global compliance requirements (packaging, labelling, product testing, factory certification and audits) is preferred.

• Logistics & Shipping Familiarity — Basic understanding of shipment booking, ETD/ETA tracking, freight coordination, and shipping documentation.

• Sample Management Experience — Experience handling development, presentation, sales, testing, pre‑production, and production samples with accuracy and follow‑through.

• Customer Service Support Skills — Ability to convert call recordings into transcripts and summarise key points clearly and professionally.

• Cross‑Functional Collaboration — Comfortable working with design, manufacturing, logistics, and customer service teams to maintain alignment on product status and order follow up.

• Self‑Management — Strong discipline in remote work environments, with the ability to prioritise tasks, meet deadlines, and maintain organised digital records.

• Language Skills — Proficiency in English, Cantonese or Mandarin.

Travel Requirements

• Factory Visits — Ability to travel to manufacturing partners in Mainland China (primarily Guangdong or Jiangsu regions) for ad‑hoc operational tasks, vendor meetings, reviews, production checks, or issue resolution when necessary.

• Seasonal Buyer Meeting Support — Optional travel to Hong Kong–based seasonal presentations or showroom reviews to assist with product setup, documentation, and coordination.