Merchant Onboarding Specialist

Guru Pay is an Electronic Money Institution (EMI) based in Lithuania, with a mission to deliver personalized, boutique financial services to B2B, B2C, and C2B customers. Our team is compact, highly ambitious, and driven by our shared values of ownership, transparency and mutual trust and respect. The Underwriter assesses risk for e-commerce merchants during onboarding to Guru Pay, analyzes business models, traffic, and reputation, and makes decisions on limits, MCC Code, and partnership terms with onboarding flows being a secondary task to the daily routine. What will you do: Analyze e-commerce merchant applications: verify business models, jurisdictions, MCC codes, product/service types; evaluate chargeback/fraud risk profiles. Use risk and reputation tools: analyze domains, traffic, and digital footprints with Webshield and Similarweb; check for high-risk vertical associations or bypass schemes. Conduct KYB/KYC assessments with compliance: review corporate structures, UBOs, licenses; verify documents against internal policies and Visa/Mastercard rules. Document onboarding decisions: set limits, reserves, rolling reserve requirements. Collaborate with teams: work closely with sales, onboarding, monitoring, compliance; contribute to underwriting policies. Monitor active merchants: review transaction activity, chargeback levels, and risk KPIs; initiate condition/limit reviews. What we expect: Clear and structured communication in Lithuanian and English, both written and spoken. Availability to work at least 3 days from our Vilnius office. 2+ years experience as merchant underwriter, risk analyst, or onboarding specialist in a e-commerce/fintech/payment company. Hands-on experience with Webshield (or similar merchant verification tools) and Similarweb (traffic/site profile analysis). Experience in card processing: working with Visa, Mastercard, including detecting non-compliance and escalations. A proactive and organized field expert who trusts his background to make informed decisions While not mandatory, prior experience in acquiring, payment facilitation or card scheme operations is highly desirable. Merchant onboarding experience, PCI DSS knowledge, reporting and direct interaction experience with Visa/Mastercard are considered as advantages. Wat will you get: A salary of 3500 EUR Gross (negotiable based on experience). 2nd pillar pension coverage. Encouragement and budget to support your professional development and certifications. Extra vacation day on your birthday. Flexible hybrid work from our office in Vilnius or the comfort of your home. A brand new office space in Vilnius with a comfortable work setting. Regular events, workations, health challenges, and other team initiatives. An ambitious team, focused on compliance and efficiency with an experienced leader who cares.