Mgr, Business Analytics

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Summary

The Manager, Performance Reporting & Insights owns performance reporting, trend analysis, and insight generation across G&A. This role develops dashboards, scorecards, and recurring reporting that help leaders understand department performance, trends, engagement results, and emerging risks. By translating complex data into clear performance storylines, this role strengthens decision-making, organizational accountability, and the quality of leadership discussions.

Key Responsibilities

Own performance reporting and data integrity (40%)

•Develop and maintain weekly, monthly, and quarterly reporting across key department performance and engagement metrics

•Maintain data quality, reporting consistency, and integrity across reporting tools, trackers, and dashboards

•Manage recurring updates to scorecards, dashboards, and core reporting views used in leadership forums

Drive trend analysis and insight generation (30%)

•Analyze performance trends, variances, risks, and emerging issues across departmental metrics

•Translate data into clear, actionable insights that support leadership decision-making and organizational accountability

•Identify patterns and opportunities across performance, colleague engagement, recognition, workforce, and operating metrics

Build executive-ready performance storytelling (20%)

•Develop charts, presentations, and reporting materials that connect data to business outcomes and department priorities

•Prepare leadership-ready narratives for recurring reviews, town halls, and people leader forums

•Support leaders with decision-ready performance views that clarify what is happening, why it matters, and where attention is needed

Support colleague engagement and recognition reporting (10%)

•Prepare reporting and insights on colleague engagement results, recognition trends, and related department themes

•Surface findings that inform leader discussions, action planning, and follow-up in engagement and recognition forums

•Partner with the Senior Manager to ensure reporting is translated into clear leadership narratives and actions

Education & Essential Qualifications

•5-7 years of relevant experience in reporting, analytics, business operations, performance management, or strategic planning roles

•Strong analytical and reporting skills, including the ability to synthesize data into clear trends and insights

•Ability to translate complex operational data into concise business language for leadership audiences

•Experience building dashboards, scorecards, and recurring executive reporting

•Strong attention to detail and data quality discipline

•Strong communication skills and the ability to support storytelling through data

•Experience working effectively across multiple stakeholders in a matrixed environment

Preferred Qualifications

•Experience with Tableau, Quickbase, Excel, or similar reporting and data-management tools

•Experience reporting on workforce, financial, engagement, or performance metrics

•Experience preparing materials for leadership reviews, town halls, or governance forums

•Experience in healthcare, operations, or matrixed enterprise environments

We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week. Aetna Service Operations office/hub locations will be discussed with the selected candidate.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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