Microsoft Teams Telephony & Microsoft Viva Technical Specialist
- Hiring from
- Singapore
- Work type
- Remote
- Posted
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Job Specification: Microsoft Teams Telephony & Microsoft Viva Technical Specialist Technical Skills – Solution Area: AI Business Solutions
Location – Singapore (Remote)
Mode of hire – Permanent
Experience – 10+ years
Singapore Citizenship mandatory
Deep hands-on expertise in Microsoft Teams Phone (formerly Teams Telephony) including:
Calling Plans
Operator Connect
Direct Routing
Design and implementation of cloud-only and hybrid voice architectures
Experience migrating from Skype for Business (Online / On-Prem) to Microsoft Teams Phone
Voice resiliency design including failover routing, SBC redundancy, and number normalization strategies
Direct Routing & SBC
Configuration And Management Of Session Border Controllers (SBCs):
Certified SBCs (AudioCodes, Ribbon, Oracle)
TLS/SRTP, certificates, media bypass
SIP trunk integration and interoperability testing
Call routing, dial plans, normalization rules, and tenant dial plan strategy
Auto Attendants & Call Queues
Advanced Configuration Of:
Auto Attendants (AAs)
Call Queues (CQs)
Business-hours routing, overflow, timeout, and shared voicemail scenarios
Resource account management and licensing strategy
Teams Voice Administration
Teams Admin Center:
Voice policies, calling policies, emergency calling policies
Number acquisition, assignment, porting, and lifecycle management
Troubleshooting Voice Quality Using:
Call Analytics
Call Quality Dashboard (CQD)
Emergency Calling (Dynamic E911) configuration and validation
Security, Governance & Automation
RBAC and scoped administration for Teams Voice
PowerShell scripting for Teams & Microsoft 365 voice operations
Familiarity with Microsoft Graph API for Teams automation (plus)
Understanding of Microsoft Purview implications for voice data (plus)
SharePoint Online Architecture For Viva Connections:
Home Site setup
Global navigation
Audience targeting
Configuration Of:
Dashboards
ACEs (Adaptive Card Extensions)
Teams app deployment and pinning strategies
Branding, theming, and information architecture governance
Viva Engage
Community architecture and governance
Configuration Of:
Leadership Corner
Campaigns
Q&A and moderation policies
Analytics and reporting on engagement and adoption
Transition guidance from legacy Yammer to Viva Engage
Viva Learning
Integration With:
Microsoft Learn
LinkedIn Learning
Supported LMS providers
Learning hub configuration
Role-based learning paths
Assignment, tracking, and completion reporting inside Teams
Viva Amplify
Campaign creation and governance
Multi-channel Orchestration:
Teams
Outlook
SharePoint
Approval workflows and content lifecycle management
Analytics and campaign effectiveness reporting
Viva Insights
Configuration And Management Of:
Personal Insights
Manager Insights
Leader Insights
Workplace Analytics interpretation and insights
Integration with Power BI for advanced reporting
Strong understanding of privacy thresholds, anonymization, and compliance boundaries
Azure AD / Entra ID
Exchange Online
SharePoint Online
Strong hands‑on experience with Microsoft 365 administration and architecture
Proven Delivery Experience Across:
Exchange Online
Teams
SharePoint / OneDrive
Microsoft Purview
Entra ID (Azure AD)
Experience designing secure M365 tenants for regulated customers
Intune device and app management (desirable)
Microsoft Teams Rooms (MTR) setup and management (desirable)
Experience with tenant-to-tenant and multi-geo considerations
Ability to independently design, deploy, and troubleshoot Teams Voice and Viva workloads
Experience operating in production enterprise tenants
Strong documentation and technical handover capability
About Sonata Software
Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.
Why join Sonata Software?
At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
Location – Singapore (Remote)
Mode of hire – Permanent
Experience – 10+ years
Singapore Citizenship mandatory
- Microsoft Teams Telephony (Voice) – Core Technical Skills
Deep hands-on expertise in Microsoft Teams Phone (formerly Teams Telephony) including:
Calling Plans
Operator Connect
Direct Routing
Design and implementation of cloud-only and hybrid voice architectures
Experience migrating from Skype for Business (Online / On-Prem) to Microsoft Teams Phone
Voice resiliency design including failover routing, SBC redundancy, and number normalization strategies
Direct Routing & SBC
Configuration And Management Of Session Border Controllers (SBCs):
Certified SBCs (AudioCodes, Ribbon, Oracle)
TLS/SRTP, certificates, media bypass
SIP trunk integration and interoperability testing
Call routing, dial plans, normalization rules, and tenant dial plan strategy
Auto Attendants & Call Queues
Advanced Configuration Of:
Auto Attendants (AAs)
Call Queues (CQs)
Business-hours routing, overflow, timeout, and shared voicemail scenarios
Resource account management and licensing strategy
Teams Voice Administration
Teams Admin Center:
Voice policies, calling policies, emergency calling policies
Number acquisition, assignment, porting, and lifecycle management
Troubleshooting Voice Quality Using:
Call Analytics
Call Quality Dashboard (CQD)
Emergency Calling (Dynamic E911) configuration and validation
Security, Governance & Automation
RBAC and scoped administration for Teams Voice
PowerShell scripting for Teams & Microsoft 365 voice operations
Familiarity with Microsoft Graph API for Teams automation (plus)
Understanding of Microsoft Purview implications for voice data (plus)
- Microsoft Viva – Technical Skills
SharePoint Online Architecture For Viva Connections:
Home Site setup
Global navigation
Audience targeting
Configuration Of:
Dashboards
ACEs (Adaptive Card Extensions)
Teams app deployment and pinning strategies
Branding, theming, and information architecture governance
Viva Engage
Community architecture and governance
Configuration Of:
Leadership Corner
Campaigns
Q&A and moderation policies
Analytics and reporting on engagement and adoption
Transition guidance from legacy Yammer to Viva Engage
Viva Learning
Integration With:
Microsoft Learn
LinkedIn Learning
Supported LMS providers
Learning hub configuration
Role-based learning paths
Assignment, tracking, and completion reporting inside Teams
Viva Amplify
Campaign creation and governance
Multi-channel Orchestration:
Teams
Outlook
SharePoint
Approval workflows and content lifecycle management
Analytics and campaign effectiveness reporting
Viva Insights
Configuration And Management Of:
Personal Insights
Manager Insights
Leader Insights
Workplace Analytics interpretation and insights
Integration with Power BI for advanced reporting
Strong understanding of privacy thresholds, anonymization, and compliance boundaries
- Cross-Platform & Supporting Technical Skills
Azure AD / Entra ID
Exchange Online
SharePoint Online
Strong hands‑on experience with Microsoft 365 administration and architecture
Proven Delivery Experience Across:
Exchange Online
Teams
SharePoint / OneDrive
Microsoft Purview
Entra ID (Azure AD)
Experience designing secure M365 tenants for regulated customers
Intune device and app management (desirable)
Microsoft Teams Rooms (MTR) setup and management (desirable)
Experience with tenant-to-tenant and multi-geo considerations
- Technical Experience Expectations (Partner Context)
Ability to independently design, deploy, and troubleshoot Teams Voice and Viva workloads
Experience operating in production enterprise tenants
Strong documentation and technical handover capability
About Sonata Software
Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.
Why join Sonata Software?
At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
