Mid-Level Manual QA

Company Overview:

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

Currently, we are seeking a Mid-Level Manual QA with strong English communication skills to support the quality assurance of a SaaS-based insurance agent compensation management platform.

Position Title: Mid-Level Manual QA

Location: Remote LATAM

What you will be doing:

We are seeking a Manual QA Tester to join a growing nearshore quality assurance team supporting software implementations for U.S.-based insurance carriers. The role will focus initially on manual testing of business workflows within a SaaS platform used for insurance agent onboarding, compensation, licensing, and related operational processes.

You will work closely with implementation, configuration, product, and client teams to validate that solutions meet documented business requirements. The ideal candidate understands the purpose behind each test, investigates unexpected results, asks thoughtful questions, and reports defects with clear evidence. Training on the platform, insurance industry, and customer-specific processes will be provided.

• Create, maintain, and execute clear manual test cases based on business requirements, workflows, and acceptance criteria.

• Perform functional, regression, smoke, and end-to-end testing across SaaS-based business processes.

• Validate configured solutions and confirm that system behavior aligns with expected business outcomes.

• Investigate unexpected results and distinguish product defects from test data, file format, configuration, or user-input issues.

• Document test results, supporting evidence, and observations accurately and consistently.

• Report defects with clear reproduction steps, expected and actual results, severity, and relevant supporting information.

• Retest resolved defects and confirm that fixes do not introduce regression issues.

• Prepare concise testing status reports and communicate risks, blockers, and quality concerns early.

• Manage test cases and execution results using TestRail or comparable test management platforms.

• Collaborate with implementation, configuration, product, automation, and client-side testing teams while maintaining an independent quality perspective.

• Learn insurance terminology, platform workflows, and customer-specific processes through structured training and practical experience.

• Contribute to reusable testing documentation, process guides, and a shared glossary to support future team growth and onboarding.

• Adapt to customer-specific project tools and testing processes when required, including Jira, Azure DevOps, Confluence, or similar platforms.

• Use basic SQL queries to retrieve and validate data supporting test scenarios.

• Validate data accuracy and consistency across application workflows and system records.

• Test compensation scenarios involving broker information, hierarchies, relationships, and business rules.

Required Skills & Experience

• 2+ years of professional experience in manual software quality assurance or software testing.

• Hands-on experience creating, maintaining, and executing manual test cases and test scenarios.

• Basic SQL knowledge, including the ability to query, filter, and retrieve data for testing and validation.

• Experience performing functional, regression, smoke, and end-to-end testing for web-based or SaaS applications.

• Understanding of software testing fundamentals, defect lifecycles, severity, priority, and test evidence.

• Experience using a test management or defect-tracking platform such as Jira, Azure DevOps, or an equivalent tool.

Nice to Have Skills

• Experience performing basic data validation as part of manual software testing.

• Hands-on experience with TestRail.

• Experience working with Asana, Productive, Jira, Azure DevOps, or Confluence.

• Experience testing Agent Performance Management, compensation management, commission management, or other rules-driven business applications.

• Understanding of data models involving broker or agent details, organizational hierarchies, relationships, compensation structures, and calculations.

• Experience testing complex compensation scenarios and business rules.

• Familiarity with the U.S. insurance industry, particularly agent licensing, appointments, and compensation processes.

• Experience with SAP Agent Performance Management or comparable enterprise compensation platforms.

• Exposure to test automation concepts or tools such as Cypress.

• Basic familiarity with Git or version-control workflows.

• Experience working in regulated environments involving PII, HIPAA, CMS, or comparable security requirements.

• Interest in developing automation, product, or implementation knowledge as the team and service offering grow.

Soft Skills

• Ability to write clear defect reports with reproducible steps, expected results, actual results, and supporting evidence.

• Strong attention to detail without losing sight of the overall business process and intended user outcome.

• English proficiency at B2 level or higher, with the ability to participate in meetings and produce clear written documentation.Strong analytical thinking and practical problem-solving skills.

• Curiosity and willingness to ask questions when requirements, results, or business processes are unclear.

• Ability to understand why a workflow is being tested rather than only following scripted steps.

• Clear written and verbal communication with technical and non-technical stakeholders.

• Strong attention to detail and commitment to accurate, high-quality work.

• Ability to work independently while maintaining consistent communication with the broader team.

• Collaborative mindset and ability to work constructively with implementation and client teams while preserving testing objectivity.

• Adaptability across different customer processes, tools, and project environments.

• Strong organization, documentation, and time-management skills.

• Commitment to continuous learning and knowledge sharing as the QA team expands.

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology

• Professional development opportunities with international customers

• Collaborative work environment

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. GTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.