Middle Onboarding Specialist

We are looking for a proactive Middle Onboarding Specialist to take ownership of opening, optimizing, and maintaining our B2B financial infrastructure. In this role, you will manage relations with international EMIs, banks, and crypto-OTC providers, streamline our onboarding pipelines, and ensure uninterrupted transactional flows for high-risk operations.

⚙️ Your Tasks:

• Account Opening & Onboarding: Manage the end-to-end onboarding lifecycle across international EMIs, alternative payment institutions, Tier-2/3 banks, and crypto-OTC desks for B2B financial flows;
• Process Systematization & Documentation: Standardize onboarding packages, track corporate structures, and document compliance/operational requirements aligned with the CFO and Finance Manager;
• Payment Setup Optimization: Continuously evaluate, diversify, and optimize B2B payment rails to improve settlement speed, reduce transaction costs, and minimize counterparty risk;
• Infrastructure Maintenance & Partner Relations: Serve as the primary point of contact for financial institutions; handle daily operational inquiries, resolve payment delays, and process periodic KYC/KYB reviews and RFIs (Requests for Information);
• Workflow & Task Tracking: Design, implement, and maintain a transparent task-tracking system (e.g., ClickUp, Jira, Notion) to provide clear onboarding visibility to the finance and executive teams;
• Autonomous Problem Resolution: Address compliance hurdles, document requests, and operational bottlenecks independently, involving senior management only for final sign-offs and strategic escalations.

👤 Our Criteria:

• Experience: 2+ years of proven hands-on experience in corporate account opening, payment operations, or partner onboarding within High-Risk domains (Crypto, iGaming/Gambling);
• Compliance & Regulatory Expertise: Strong grasp of international KYC/KYB, AML standards, and regulatory nuances (e.g., Canadian MSB classifications and associated risk profiles, EU EMI operational frameworks);
• Compliance Navigation: Proven ability to skillfully complete detailed compliance questionnaires, address complex corporate background queries, and substantiate source of funds/wealth without triggering friction;
• Technical & Crypto Literacy: Solid understanding of crypto-OTC operations, stablecoin settlements, and fiat-to-crypto payment loops;
• Independence & Ownership: High level of self-sufficiency; ability to gather required documentation, negotiate terms, and drive onboarding pipelines forward without step-by-step supervision;
• Languages: English (Upper-Intermediate) for daily written communication, document drafting, and live negotiation calls with international partners.

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.