MLS Approvals Manager

Job Summary

The MLS Approvals Manager leads Elm Street’s MLS Approvals team and serves as the company’s subject-matter expert on MLS data, ensuring customers get timely, compliant access to the MLS feeds that power several Elm Street products. Reporting to the Director of Customer Success, this role manages a small team of MLS Approval Coordinators and Contractors and partners with Data and Engineering on new MLS launches, data issues, and initiatives to scale and automate the approval process.

Key Responsibilities

• MLS Data Access & Approvals: Own the end-to-end process for obtaining and maintaining MLS data access, including IDX and back-office feed agreements, credentials, and activation across MLS vendor platforms.
• Handle Escalations: Respond to escalated customer service and MLS compliance-related issues.
• MLS Rules & Compliance: Interpret MLS rules, IDX display requirements, data licensing agreements, and industry policy changes, translate them into clear product requirements, and ensure Elm Street’s products and contractual obligations remain in compliance.
• Process Automation & Optimization: Identify and drive improvements that reduce approval turnaround time and manual effort, including workflow automation, tooling, and integrations with Zendesk, Jira, and internal middleware.
• MLS & Vendor Relationships: Build and maintain strong working relationships with MLS staff, data vendors and platforms (e.g., Trestle, Bridge, MLS Grid, Spark), and industry partners. Represent Elm Street in MLS and industry conversations.
• Team Leadership: Lead and develop the MLS Approvals team, building the team’s technical depth and setting clear goals aligned with company priorities

Qualifications

Required Skills and Experience:

• Communication: Advanced written and verbal communication skills, with the ability to explain technical and policy concepts to MLS partners, engineers, and customers alike.
• Analytical Skills: Comfortable working with data, building reports, and analyzing metrics, costs, and trends to drive decisions.
• Reasoning: Advanced ability to solve complex problems where limited standardization exists, and to interpret technical documentation, MLS rules, and contract language.
• Technical Aptitude: Advanced skills and ability to train and utilize various systems and software programs, including Jira, Confluence, Zendesk, and native middleware systems.
• Industry Expertise: Expert-level knowledge of MLS operations, data licensing, IDX policy, and real estate technology products, with a track record of resolving complex MLS data and compliance issues.

Preferred Skills and Experience:

• Bachelor’s degree in Information Systems, Business, Real Estate, or a related field, or equivalent experience.
• 4+ years of experience in real estate technology, MLS operations, or a related technical role.
• Minimum of 3 years of hands-on experience with MLS data access, approvals, or data licensing (e.g., at an MLS, real estate technology provider, brokerage, or data vendor).

Equal opportunity statement

Elm Street Technology is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.

Remote work eligibility

This position is open to candidates located anywhere in the United States. Candidates must be legally authorized to work in the U.S. without visa sponsorship, now or in the future. This role does not require relocation.

Pay transparency

In accordance with applicable state and local pay transparency laws, the salary range for this position is $85,000 – $95,000 annually. Actual compensation will be determined based on experience, qualifications, and location. This range reflects base salary only and does not include bonus, equity, or benefits.

Accommodation notice

Elm Street Technology is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact [HR email or contact method].

E-Verify / work authorization

Elm Street Technology participates in E-Verify. Upon hire, we will provide the federal government with Form I-9 information to confirm work authorization.