Moment Service Line Specialist - Healthcare

About Cognizant Moment

Cognizant Moment is focused on reinventing experience in an AI-enabled world. The practice combines deep industry expertise, data insights, and generative AI to help clients deliver personalized, innovative experiences across marketing, commerce, digital products, content and marketing platforms, modern workplace, and employee engagement.

About the role

As a Service Line Sales (SLS) Executive, you will make an impact by owning the end-to-end Cognizant Moment sales motion across an assigned Healthcare account portfolio in North America — identifying opportunities, shaping solutions, and closing business across the full Moment portfolio, including Adobe-based marketing, commerce and design, digital product and experience transformation, content and marketing platforms, and modern workplace. You will be a valued member of the Cognizant Moment Healthcare team and work collaboratively with Client Partners, cross-functional pursuit teams, account and consulting groups, and alliance partners such as Adobe and Salesforce.

In this role, you will

• Develop and execute sales strategies aligned to Healthcare industry trends across the full Moment portfolio, building and managing a multi-offering pipeline with a hunting mindset for market and account whitespace.
• Lead consultative sales pursuits for contact center modernization, CCaaS migration, omnichannel service, conversational AI, agent assist and autonomous service solutions.
• Shape Agentic AI propositions spanning self-service, intelligent routing, real-time guidance, knowledge retrieval, summarization, workflow execution, quality management and human-in-the-loop escalation.
• Demonstrate strong platform fluency across Amazon Connect, Genesys Cloud CX, NICE CXone and related contact center ecosystems, including integration with enterprise CRM, data and workflow platforms.
• Lead cross-functional pursuit teams, shaping deal structure, pricing, and value proposition, and creating compelling narratives, proposals, and RFP responses that differentiate Cognizant.
• Act as a trusted advisor to senior stakeholders at the CxO, VP, and Director levels, building executive relationships across sales, marketing, product, IT, and business teams to drive client satisfaction and long-term growth.
• Create, drive, and deliver predictable sales forecasts using Cognizant's CRM tool (Winzone), keeping the CRM current weekly and applying sales best practices such as call plans, win strategies, close plans, and the Deal Health Checklist.
• Align with account teams, consulting groups, other service lines, and alliance partners to orchestrate integrated solutions and contribute to account planning and pipeline generation.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 10 + years of experience in IT services / SI, digital agency, or consulting sales, client partnership, or solutioning roles.
• A proven track record building pipeline, qualifying high-priority deals, and closing new and expansion business against agreed targets.
• Proven experience selling and shaping CCaaS and contact center transformation programs using Amazon Connect, Genesys Cloud CX, NICE CXone or comparable enterprise platforms.
• Experience positioning Agentic AI, generative AI, conversational AI, automation or intelligent workflow solutions in customer service environments.
• Strong working knowledge of Salesforce CRM and relevant customer experience capabilities, including service, healthcare, marketing, data and digital experience solutions.
• Experience selling into Healthcare clients — Payor, Provider, and other healthcare insurance players.
• Working knowledge across at least two of Moment's core domains: Experience Transformation & AI, Digital Marketing, Adobe Experience Cloud, Content & Marketing Platforms, or Modern Workplace, with the ability to translate business challenges into scalable, multi-capability solutions.
• A Bachelor's degree or equivalent combination of education, training, and experience.

These will help you stand out

• Depth in digital experience domains: content, platforms, commerce, and product design.
• Knowledge of contact center architecture, telephony, IVR/IVA, routing, workforce engagement, quality management, analytics, knowledge management, CRM integration and omnichannel operations.
• Familiarity with healthcare data and integration standards, including HL7 and FHIR, and with EHR, core administration, claims, care management and provider systems.
• Strong executive communication, presentation, and proposal development skills.
• Deep understanding of Healthcare industry trends and ecosystem, including regulatory and compliance considerations.
• Expertise in proposal development, GTM strategy, and sales planning.
• Recent experience at an IT professional services or management consulting firm.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until November 1st, 2026.

• The annual salary for this position is between $165,000 - $185,000 depending on the experience and other qualifications of the successful candidate.
• This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.