Monitoring & Customer Service Officer

CAREER OPPORTUNITY

The Broadcasting Commission seeks to hire a suitably qualified person to fill the position of:

Monitoring & Customer Service Officer

Salary Range: $2,190,302 - $2,945,713 p.a.

Job Purpose:

The Monitoring & Customer Officer has primary responsibility for processing and investigating complaints and queries from members of the public and other stakeholders.

KEY RESPONSIBILITIES:

· Receive and document complaints and queries from members of the public and other stakeholders

· Investigate content standards complaints

· Investigate matters concerning subscriber television and broadcast services

· Preparation of content standards briefs

· Preparation of notices of breach

· Preparation of monthly monitoring and investigation reports

· Assist with preparation of end-of-year department report

KEY SKILLS AND COMPETENCIES:

· Strong communication skills (oral and written)

· Excellent customer service and interpersonal skills

· Proficiency in Microsoft Office applications

· Analytical/critical thinking skills

· Be highly confidential, professional, mature, and capable of relating appropriately to individuals of various social backgrounds

· Excellent time-management skills

· Conversant with broadcasting regulations

MINIMUM QUALIFICATIONS AND EXPERIENCE:

· Associate Degree or Diploma from a recognised tertiary institution

· Two (2) or more years’ work experience in a customer service or communications environment would be an asset.

Résumé and application letter should be sent by email no later than Monday, April 28, 2025 to hr@broadcom.org addressed to:

Director, HR Mgmt. & Administration

Broadcasting Commission

9 Central Avenue

Kingston 10

We wish to thank all applicants for their interest however, only short-listed candidates will be contacted for interviews.