Mortgage Loan Servicing Account Solutions - Collections

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Primary Responsibilities Calls customers about early delinquency account statuses Works with customers to resolve account delinquency status while minimizing company interest losses Implements repayment plans as necessary and collects delinquent payments Ensures that files and paperwork are properly and accurately completed Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices May contact outside parties to collect or clarify documentation This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. Requirements High School Diploma or GED Applicants will be expected to pass any assessment associated with the position Skills and Competencies Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to work in a fast-paced environment Detailed oriented Proficient in Microsoft Excel and Word Strong customer service skills Strong organization skills Strongly Preferred Skills Customer Service & Relationship Building - Ability to communicate professionally, build rapport, and work with customers to identify payment solutions while delivering a positive customer experience. Collections & Negotiation Skills - Experience discussing past-due accounts, overcoming objections, and establishing repayment plans that balance customer needs with business objectives. Attention to Detail & Accuracy - Strong ability to review account information, document customer interactions, and ensure all files, payments, and records are completed accurately. Ability to Thrive in a Fast-Paced Environment - Demonstrated success managing a high volume of customer interactions, prioritizing tasks, and meeting performance goals and deadlines. Schedule & Work Arrangement Training Period: Monday-Friday, 7:30 AM - 4:30 PM Training is conducted onsite . Full attendance is expected throughout the training and onboarding period. Work Schedule After Training: Monday-Friday, scheduled between 7:30 AM - 6:00 PM One evening per week required until 8:00 PM One Saturday per month required from 8:00 AM - 12:00 PM Hybrid Work Arrangement: Upon successful completion of training, employees may transition to a hybrid schedule . Team members with a reliable home internet connection will work from home two days per week , typically on their scheduled late-night shift day and Fridays . Associates scheduled to work on Saturday will also work remotely on their assigned Saturday shift . All hybrid schedules are subject to business needs and performance expectations. Hiring Location : Hattiesburg, MS. Proximity to Hattiesburg, MS required. Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $33,975.00 USD Median: $40,446.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/about-regions/welcome-portal/benefits Location Details Hattiesburg Mortgage Ops Location: Hattiesburg, Mississippi Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company. --- Questions: -

Outside Activities

At Regions, all associates must be sensitive to any activities, interests or relationships that might conflict with, or even appear to conflict with, their ability to act in the best interests of Regions or that might create reputational risk. Regions requires associates to receive approval prior to engaging in outside activities. Due to the nature of conflicts of interest, it is impossible to list all prohibited activities, however, the following are some examples of outside activities that are generally prohibited for Regions associates because they present a conflict of interest:

• Preparing, auditing or certifying statements or documents relating to Regions' business.

• Being employed by certain securities firms, financial services firms or public utility holding companies.

• Being employed, including self-employment, as a broker, contractor or agent who engages in real estate transactions (including negotiating or selling real estate or mortgages for others, appraising property or acting as a collection agent).

• Being employed, including self-employment, as an attorney, tax preparer, tax or investment counselor, accountant, financial advisor, insurance agent or broker.

• Being employed, including self-employment, or otherwise serving as a paid or unpaid consultant or advisor for any entity that could be seen as a competitor to Regions or that could potentially divert business opportunities from Regions.

Please review the Regions Code of Business Conduct and Ethics for more information related to participation in outside activities.

WOTC Electronic Survey

Our company is participating in a Federal initiative called the Work Opportunity Tax Credit (WOTC) program which provides tax credits for companies when they hire new employees. Eligibility for this initiative will not affect your job, income, taxes or benefits.

Please click here to access the survey.

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Do you currently participate in an outside activity (i.e. part time job, serving on a board), as described in the Regions Code of Business Conduct and Ethics, that you plan to continue if offered employment with Regions?

- Yes - No -

Our company is participating in a Federal initiative called the Work Opportunity Tax Credit (WOTC) program which provides tax credits for companies when they hire new employees. Eligibility for this initiative will not affect your job, income, taxes or benefits. Please access the link to complete the survey at the top of the page. When you complete the online survey, you will be provided with a confirmation number. Please take note of your confirmation code that ensures your survey was completed. Did you complete the WOTC survey?

- Yes - No -

Are you eligible to work in the United States?

- Yes - No -

Do you currently require Regions’ sponsorship or need Regions’ assistance to obtain or maintain authorization to work legally in the United States? This includes, but is not limited to, H-1B visas (lottery and transfers), TN visas, E-3 visas, or other company-sponsored visas.

- Yes - No -

In the future, will you require Regions’ sponsorship or need Regions’ assistance to obtain or maintain authorization to work legally in the United States? This includes, but is not limited to, H-1B visas (lottery and transfers), TN visas, E-3 visas, or other company-sponsored visas.

- Yes - No -

Have you been previously employed by Regions or any of its divisions, subsidiaries, or affiliates?

- Yes - No -

Are you related to any current employee of Regions?

- Yes - No -

Have you signed any agreement with a current or prior employer or organization that contains non-solicitation or non-competition restrictions, or any other limitation on your ability to perform your job responsibilities at Regions and/or Regions subsidiaries (e.g. limitations on communicating with your former customers or co-workers)?

- Yes - No -

Do you currently hold any financial services licenses? For example: a FINRA Series 63 or a Georgia Life Insurance License

- Yes - No - - Yes - No -

I understand by submitting this application that I am affirming that I have either a High School Diploma or GED and can legally verify that I am eligible to work in the United States. I understand Regions will conduct a criminal background check including FBI fingerprinting. I have reviewed this information carefully and would like to move forward in the application process.

- Yes - No