Mortgage Sales Assistant II

Employee Status: Full-Time

Workplace Type: Hybrid

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

The Mortgage Sales Assistant II plays a key role in supporting the mortgage lending process by managing loan pipelines, ensuring accurate documentation, and delivering excellent service to members. This position assists Mortgage Loan Officers and underwriters by coordinating loan processing activities, communicating with members and third parties, and helping to ensure that loans are completed in a timely and compliant manner. Additionally, this role requires a proactive approach to sales support, member advisement, and product knowledge to enhance the overall member experience and meet organizational goals.

What you’ll do:

• Ensures completion of mortgage applications and that appropriate procedures and policies are followed, while meeting sales goals and objectives. Communicates underwriting decisions and conditions to members and realtors, Monitors and calculates interest rates and corresponding APRs, and prepares accurate cost estimates for borrowers.
• Advises members of loan approval or denial and counsel members whose loan requests were denied, explaining reasons and alternatives. Effectively uses holistic knowledge of LMCU products to drive conversations towards completely fulfilling a member's financial needs. Counsels members regarding money management and financial matters.
• Effectively use product knowledge and services to persuade and close deals. Anticipates member needs by applying knowledge of market trends (competitor interest rates, etc).
• Monitors pipeline for all new mortgage loan submissions and loans currently in process. Reviews approved mortgage loans to determine outstanding conditions required prior to closing. Accurately enters loan data and calculates interest, principal payments, and closing costs. Runs pipeline reports to assist management in evaluating workflow and efficiency. Assesses borrower eligibility by analyzing credit scores, interest rates, and calculating daily interest, while resolving complex borrower scenarios as needed.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

What you’ll bring:

• 3+ years of mortgage loan processing experience, including conventional, government, ARM, and escrow-based loan products.
• High school diploma or equivalent required.
• Proven ability to excel in a fast-paced, deadline-driven environment while managing multiple priorities and maintaining accuracy.
• Strong customer service, problem-solving, and relationship-building skills, with the ability to resolve complex member issues, cross-sell products and services, and foster community partnerships.
• Proficiency with mortgage and banking platforms such as LoanQuest, Loan Beam, Symitar, CRM, MortgageBot Access, and Microsoft Office applications.
• Strong written and verbal communication skills, with the ability to handle sensitive and confidential information with professionalism, discretion, and diplomacy.
• Self-motivated and adaptable, with effective time management skills and the ability to work independently with minimal supervision.

What you’ll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org.

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer

About Us

Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.

As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.

You’ll love working here at Lake Michigan Credit Union!

LMCU is an Equal Opportunity Employer