Mortgage Servicing Advisor

More than 30 years ago, credit union leaders founded OwnersChoice Funding specifically to serve the unique mortgage requirements of credit unions and their members. Assisting credit unions with mortgage loan production and servicing has been a core part of our business since our inception. We have earned a reputation for attention to detail, timeliness, and the ability to deliver a custom mortgage program that meets the needs of our client credit unions.

OwnersChoice Funding is seeking a Mortgage Servicing Advisor. Take a leap towards success and join our winning team today!

Successful candidate is serves as a trusted resource for borrowers throughout the life of their mortgage loan. This role provides guidance and support regarding mortgage payments, account servicing, account maintenance, and general loan servicing inquiries while coordinating with specialized servicing teams to resolve more complex matters.

The Mortgage Servicing Advisor is responsible for delivering an exceptional homeowner experience, ensuring timely and accurate communication, maintaining compliance with applicable regulations, and helping borrowers navigate mortgage servicing processes with confidence and ease.

Maintain an understanding of residential mortgage servicing, including servicing processes, payment administration, escrow management, investor requirements, and regulatory compliance, to effectively support borrowers and resolve servicing-related inquiries.

Ideal candidate will have at least two years experience in loan servicing, mortgage operations, banking or a related financial services environment.

Requires strong customer service, communication, and relationship-building skills. Must demonstrate professionalism, empathy, discretion, and sound judgment when interacting with borrowers and handling sensitive financial information. Ability to establish positive working relationships with borrowers, coworkers, management, and business partners while effectively managing challenging situations and resolving concerns in a professional manner.

This is a hybrid remote work position. Required to work in the Albany, NY office.

EOE