Mortgage Servicing Specialist

Position: Mortgage Servicing Specialist

Location: Austin, TX on-site 4 days a week with 1 day remote

Pay: $20 - $25/hr., DOE

Summary Statement:

The Mortgage Servicing Specialist I is responsible for requesting the release of all collateral files as it relates to Loss Mitigation and Foreclosure/Bankruptcy proceedings. The Mortgage Servicing Specialist I maintains the storage of all released collateral files, notates the servicing platform as to the contents of the collateral folder and location of the file, and delivers essential collateral to the Post Closing Supervisor, VP of Post-Closing, and foreclosure attorneys. The Mortgage Servicing Specialist I monitors the MERS daily reports, checking for the accuracy and validity of all MERS transactions and rejections in the MERS Online system.

• As collateral files are requested, they will be assigned from the Collateral task queue in the Servicing System (MSP) to a specialist. Update workstation and note all actions/follow-up on the loans when task is closed or completed.
• Maintain physical and digital inventory of collateral files within Servicing System (MSP) and MERS data for loan portfolio.
• Review and process exception reporting at various states of the inventory and check-in/check-out process.
• Processes and completes collateral release requests daily according to agency requirements.
• Receives daily shipments of collateral files and other mortgage documents.
• Pulls MERS daily reports and saves files to designated shared drive. Researches, validates, and updates as necessary all successful and rejected MERS transactions within the MERS Online system.

• History of reliable attendance.
• Must be able to work in office 4 days a week.
• Must be able to pass background investigation.
• High school diploma or equivalent required.
• Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Must have demonstrated ability to collaborate and work well with others.
• Excellent verbal and written communication and listening skills.
• Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry.
• Knowledge of servicing system a plus (MSP) or Loan Origination System (Encompass)
• Strong PC skills. Must be proficient in MS Windows, MS Outlook and MS Office Suite.

Other Duties: This job may require frequent sitting for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

New American Funding recruiters may contact candidates through LinkedIn, phone, text message, or email. Official email communications will come from an address ending in @nafinc.com. We will only request sensitive personal information through our secure application and onboarding systems—not through email, social media, text message, or instant messaging. New American Funding will never request payment from candidates at any stage of the recruitment process.