Mortgage Underwriter (Residential)

About the Role

As a Residential Mortgage Underwriter at Quantum Mortgages, you will be responsible for the full assessment and underwriting of mortgage applications, ensuring each case aligns with the company’s credit risk policy and lending criteria. You will manage applications from initial review through to completion, making independent decisions and maintaining high standards of accuracy, compliance, and customer service. This role is central to delivering a seamless experience for brokers and applicants while safeguarding the firm’s risk appetite.

Significant Responsibilities include:

· To process & underwrite new loans in line with credit policy and underwriting procedures and processes.

· To participate and contribute to ongoing business improvement activity.

· Deliver a first-class proactive customer service through inbound and outbound communication by telephone, email and the case portal to all case stakeholders including introducers, service suppliers, reference providers and occasionally applicants (as appropriate).

· Possess a thorough understanding of the products offered by the Firm, its lending strategy, credit risk policies, and processes.

· To assess borrower creditworthiness and underwrite new mortgage applications from initial receipt through to completion.

· Ensuring a high level of accuracy of data entry and ongoing record keeping.

· Supporting the case management team and underwriting peer group in delivering an excellent, compliant service with prompt and accurate decisioning at each stage of the process.

· Deal with and action post offer queries from the outsourcing servicing partner.

· Supporting the Underwriting Manager/Senior Underwriters as and when required and appropriate.

What we’re looking for

Skills and Competencies

Knowledge

· In-depth understanding of mortgage underwriting principles, particularly in the Specialist Residential Underwriting sector.

· Strong grasp of credit risk assessment, affordability analysis, and regulatory compliance obligations (e.g., AML, FCA), financial crime indicators.

· In-depth knowledge of Quantum Mortgages’ lending policies, procedures, and product criteria.

· In-depth knowledge of internal systems and case management platforms.

· Awareness of regulatory requirements & developments, and industry best practices and trends in mortgage lending.

· Ability to make independent lending decisions and justify them with clear rationale.

Skills

· Advanced analytical ability to assess mortgage applications (including complex & non-standard cases) against policy and criteria applying sound judgment and clear reasoning.

· Skilled in interpreting information beyond policy to assess suitability and risk.

· High attention to detail with accurate data entry and audit-ready record keeping.

· Strong written and verbal communication skills for engaging with brokers, solicitors, valuers, and internal teams.

· Ability to manage a pipeline of cases efficiently while meeting SLAs and compliance standards.

· Skilled in identifying and escalating complex or high-risk cases.

· Skilled in identifying and mitigating potential risks, including fraud and customer vulnerability.

· Competence in handling post-offer queries and liaising with servicing partners.

· Proficient in using mortgage processing systems and CRM platforms.

· Capable of managing a dynamic case pipeline and prioritising workloads effectively, and supporting team members in doing the same.

Behaviours

· Self-driven and accountable for managing personal workload, decision-making and deadlines.

· Collaborative and supportive team member, contributing to shared goals and knowledge.

· Adaptable to change and able to guide others through evolving business needs.

· Proactively seeks feedback and development opportunities.

· Proactive in identifying and implementing process improvements.

· Upholds integrity, transparency, and ethical standards in all interactions.

· Resilient under pressure with a proactive, solution-oriented mindset.

Qualifications and Experience

Essential

· Proven ability to manage complex cases and multiple workstreams.

· Experience with specialist lending or intermediary-based mortgage models.

· Proven experience in mortgage underwriting, ideally within the specialist residential lending space.

· Demonstrated ability to make independent lending decisions within a defined mandate.

· Strong understanding of credit risk, regulatory requirements, and mortgage operations.

Desirable

· CeMAP or equivalent mortgage qualification.

· Experience within the financial services and/or banking/lending industries/sectors.

• Involvement in process improvement or project delivery initiatives.

· Familiarity with automated underwriting systems and digital case management tools.

· Specialist BTL knowledge desired, but not essential to role.

Personal Attributes & Disposition

Customer-Centric Mindset

· Demonstrates a strong commitment to understanding and meeting customer needs.

· Proactively seeks customer feedback to improve services and products.

· Prioritizes customer satisfaction in all decision-making processes.

Inclusivity and Respect

· Values diversity and actively promotes an inclusive work environment.

· Treats all colleagues with respect and openness.

· Encourages collaboration and values different perspectives.

· Values open, honest, and transparent communication.

Data-Driven and Risk-Focused

· Utilizes data to inform decisions and improve processes.

· Adheres to established procedures and guidelines.

· Maintains a strong focus on risk management and mitigation.

Innovative and Bold Decision-Making

· Embraces new technologies and innovative solutions.

· Demonstrates a willingness to take calculated risks.

· Continuously seeks opportunities for growth and improvement.

Why Join Us?

• Company Bonus Scheme: Up to 10% in line with our policies, rewarding your hard work and dedication.

• Life Insurance: Coverage up to 4x your salary for peace of mind.

• Vitality Private Medical Insurance: Comprehensive coverage for you and your family.

• Hybrid Working: Enjoy the flexibility of working from home 3 days a week, with additional/alternative flexible arrangements considered upon request.

• Generous Leave: 25 days annual leave, 8 statutory holidays, plus 2 additional paid leave days over the Christmas period.

• Pension Scheme: Competitive contributions to secure your future.

• Fantastic Company Culture: We pride ourselves on our inclusive and supportive environment, reflected in our amazing team.

• Wellbeing Support: Access to resources and programs to support your mental and physical health.

• Professional Development: Opportunities for training and growth to help you advance your career.

• Career Progression: Clear pathways for advancement, with achievements recognized and celebrated.

About Us

At Quantum Mortgages Limited (QML), we are dedicated to revolutionizing the mortgage industry with innovative solutions and exceptional customer service. Established with a vision to simplify the mortgage process, we have grown into a trusted name in the financial sector.

Our mission is to offer personalized mortgage solutions that cater to the unique needs of each client, ensuring a smooth and supportive journey from application to approval.

What Sets Us Apart

• Recognized Excellence: Recently recognized by Mortgage Introducer magazine as the overall top mortgage employer of 2023 and Buy to Let Lender of the Year.

• Specialist Lender: We specialize in providing finance to professional landlords who are underserved by high street lenders and even many existing specialist lenders.

• Personalized Service: We offer customized mortgage solutions tailored to individual needs, ensuring our clients receive the best possible support.

Join us at Quantum Mortgages Limited and be a part of a team that is shaping the future of the mortgage industry. Together, we can achieve great things.